Jaiden Laurent
Brampton,ON
Summary
Seeking a position in communications to develop my communication and business skills further.
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
BUDSSMOKE
01.2022 - Current
- Educated customers on various cannabis products, strains, consumption methods, and effects to enhance the customer experience
- Assisted in providing excellent customer service by answering questions and offering product recommendations based on customer preferences
- Product Knowledge & Recommendations: Stay informed about new product releases, and industry trends, and educate customers about the benefits, effects, and proper usage of cannabis products
- Conducted regular inventory audits to ensure accurate product counts and prevent stock discrepancies
- Monitored inventory levels, ordered supplies, and ensured stock levels met demand
- Ensured compliance with local and state cannabis regulations, including age verification and proper handling of cannabis products
- Managed product displays and ensured items were neatly organized and accessible for customers
- Trained new hires on company policies, product knowledge, and customer service techniques
- Assisted in supervising a team of budtenders, providing guidance, training, and feedback to ensure high performance
- Maintained a safe and clean environment by following sanitation protocols and safety procedures
- Assisted with implementing and adhering to company security and product handling policies
- Work closely with the dispensary manager to implement operational strategies, resolve staff issues, and ensure smooth and efficient daily operations
- Point-of-Sale (POS) Management: Operate and manage POS systems, process payments, and handle customer transactions accurately while maintaining security protocols
- Reporting & Documentation: Maintain accurate records of inventory, sales, staff performance, and compliance reports for management review
- Cash Handling & Financial Management: Oversee cash management and deposits, ensuring accuracy in the till, and assist with budgeting and financial planning in collaboration with management
Manager
ITP Credit Ltd.
01.2018 - 01.2022
- Process loan applications, including document verification, credit checks, and loan approvals, ensuring compliance with all local, state, and federal regulations
- Maintain accurate records of customer accounts, ensuring the proper documentation of all transactions and timely updates
- Provide exceptional customer service, addressing inquiries, resolving complaints, and offering appropriate loan solutions tailored to individual customer needs
- Conduct risk assessments and audits to ensure security protocols are followed and prevent fraud or losses
- Managed customer accounts, updated information, and ensured all payments and fees were accurately processed
- Ensure daily cash handling procedures are followed, including cash balancing, deposit preparation, and maintaining a secure financial environment
- Conducted initial consultations with customers, assessing loan eligibility, and guiding them through loan terms and conditions
- Assisted in processing cheques and facilitating cash transactions for clients
IT Assistant
City IP Computer Services
01.2018 - 01.2020
- Provide first-level technical support to end-users, responding to queries related to hardware, software, network connectivity, and system issues via phone, email, and remote assistance
- Troubleshoot, diagnose, and resolve IT-related problems in a timely and efficient manner, maintaining a high level of customer satisfaction
- Assisted in troubleshooting network and system issues, ensuring minimal downtime for staff productivity
- Answered incoming technical support inquiries from staff and guided on common software issues
Gas Station Supervisor
Global Fuels
01.2017 - 01.2018
- Prepare day-by-day reports of fuel and other sales
- Overseeing stock levels and ordering supplies
- Run fuel pumps and fill fuel tanks of vehicles for customers
- Price and shelved incoming goods
- Assisted customers with retail sale issues
- Managing revenue and cash flow from sales and gas
Education
Diploma - Business Management
Humber College
Etobicoke, ON01.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
First Aid CPR Certificate, LifeSaving Society, 08/01/16
Timeline
Assistant Manager
BUDSSMOKE
01.2022 - Current
Manager
ITP Credit Ltd.
01.2018 - 01.2022
IT Assistant
City IP Computer Services
01.2018 - 01.2020
Gas Station Supervisor
Global Fuels
01.2017 - 01.2018
Diploma - Business Management
Humber College
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