JAIDEN CHARLES
Calgary,Canada
Summary
Experienced warehouse operations associate with a proven track record of overseeing efficient and high-paced environments. Skilled in streamlining processes, managing teams, and ensuring seamless logistics to meet strict deadlines. Known for a strong commitment to top-tier customer care, consistently prioritizing client satisfaction while maintaining high operational standards. Adept at problem-solving, team leadership, and delivering results under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shipper / Receiver
Mount Royal University
06.2024 - Current
- Check shipments against paperwork and signed documents.
- Schedule pickups and deliveries to maintain smooth operations.
- Picked orders, scanned products and packed boxes.
- Coordinates storage locations and product movements.
- Collaborates with other departments on supply and quality issues.
- Responds to customer requests for products, services, and company information.
Mover/Driver
Home to Home Moving
11.2023 - 04.2024
- Packed items and loaded trucks to meet tight deadlines
- Labeled boxes according to contents and designated rooms for efficient unloading
- Enhanced team performance by communicating openly and backing up coworkers in need of assistance
- Unloaded boxes and furniture upon arrival at destination locations according to client specifications
- Coordinated with team members to ensure efficient workflow during moving process
- Stacked items strategically in truck to maximize space and minimize shifting during transit
Management Trainee
The Brick
11.2022 - 10.2023
- Studied business administration requirements such as payroll, budgeting, and accounting
- Trained new employees on proper usage of various systems and peripherals used within organization
- (MMHF, Enterprise 1, POS, etc.)
- Oversaw maintenance and organization of electronic and physical records
- Delivered excellent customer service and professionalism to customers via in-person, telephone, or email
- Learned aspects of the retail business by shadowing senior management through daily functions
- Observed industry patterns and trends to inform hiring and training decisions
- Oversaw employee recruitment, training and onboarding processes
- Supervised team members by delegating tasks and overseeing opening, closing and changing shifts
Customer Service Representative
The Brick
11.2022 - 10.2023
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Referred unresolved customer grievances to designated departments for further investigation
- Navigated multiple computer systems and utilized search tools to find information
- Enhanced customer satisfaction with fast, knowledgeable service
- Handled customer inquiries, payments and service requests
Warehouse Worker
The Brick
08.2021 - 10.2023
- Met promised delivery times using excellent sorting skills and strong attention to detail
- Maintained accurate tracking system covering shipping and receiving transactions
- Received, unloaded and processed deliveries
- Processed incoming trucks to unload, stage and smoothly store merchandise
- Assisted with safe housekeeping procedures, maintaining clean work stations and organizing warehouse
- Lifted weights of up to 250lbs while minimizing risk of personal injury
- Worked for extended periods of time in uncomfortable conditions
- Ensured accurate inventory management by updating stock levels and pricing information in POS systems
Education
High School Diploma -
John G Diefenbaker
Calgary06-2021
Skills
- Customer Service Optimization
- Employee Onboarding
- Operational Streamlining and Support
- Customer relationship management
- Inventory Oversight
- Proficient in Handling Hazardous Substances
- System Hardware Deployment
- Comprehensive Report Creation
- Scheduling
Certification
- WHMIS
- First Aid
- Training for Responsible Liquor Sales and Service
- Alberta Food Safety Course
Timeline
Shipper / Receiver
Mount Royal University
06.2024 - Current
Mover/Driver
Home to Home Moving
11.2023 - 04.2024
Management Trainee
The Brick
11.2022 - 10.2023
Customer Service Representative
The Brick
11.2022 - 10.2023
Warehouse Worker
The Brick
08.2021 - 10.2023
- WHMIS
- First Aid
- Training for Responsible Liquor Sales and Service
- Alberta Food Safety Course
High School Diploma -
John G Diefenbaker
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