JAIDEEP SINGH UGHARA
CALGARY
Summary
Computer Network Technician with3 years of experience in optimizing network performance and enhancing system reliability. Proficient in DNS, TCP/IP, LAN, and Active Directory, demonstrating a strong ability to reduce network downtime and improve operational efficiency through strategic hardware configurations and custom shell scripts. Passionate about leveraging technical skills and fostering digital literacy in a dynamic IT environment.
Hardworking Low Voltage Technician tasked with installing alarm system components based upon specifications and blueprints. Committed employee promoting exemplary attendance record and skill training other team members to achieve performance goals.
As technical professional, well-versed in intricacies of low voltage systems, with track record of delivering high-quality installations and maintenance services. Known for strong focus on teamwork and achieving project goals efficiently. Trusted for adaptability and proficiency in diagnosing and resolving complex technical issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Low Voltage Technician
Adera Technologies
07.2024 - Current
- Mounted panels for motion detectors, keypads and controls.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
- Proactively identified potential issues in low voltage systems for early resolution, preventing costly future problems.
- Demonstrated system use, maintenance and care to customers.
- Optimized system performance with routine maintenance of low voltage equipment and components.
- Contributed to a safe work environment by adhering to industry safety standards during all cabling projects.
- Improved network performance by installing and maintaining structured cabling systems.
- Researched and recommended network and data communications hardware and software.
- Read blueprints and schematics to correctly place equipment.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
COMPUTER NETWORK TECHNICIAN
Selectech Electrical Enterprises
11.2022 - 03.2024
- Installed and configured network hardware and software, ensuring seamless communication and functionality
- Diagnosed and resolved network issues, enhancing system reliability and performance
- Maintained local networks, web servers, and related equipment, ensuring optimal operation
- Performed regular data backups, safeguarding critical information
- Provided technical support to users, improving their network and computer usage efficiency
- Optimized network performance through strategic hardware configurations and software implementations, enhancing system reliability and user experience
- Streamlined troubleshooting processes, reducing network downtime and improving overall system efficiency for enhanced productivity
- Developed and implemented custom shell scripts to automate routine tasks, significantly increasing operational efficiency and reducing manual errors
- Provided expert technical guidance to network users, fostering a culture of digital literacy and improving overall organizational IT competence
- Maintained meticulous network security protocols, ensuring data integrity and safeguarding against potential cyber threats
NETWORK TECHNICIAN
TECH GRADE IT SOLUTIONS
06.2022 - 12.2022
- Managed local networks and web servers, ensuring optimal performance and minimal downtime, enhancing operational efficiency
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Collaborated with team members for successful implementation of large-scale network projects.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Ran cabling and installed data drops for new node installations.
- Installed and configured computer networks and internet connections, facilitating seamless operations
- Tested and maintained software and hardware, resolving issues swiftly to maintain productivity and user satisfaction
- Troubleshot system failures, providing effective solutions to maintain operational efficiency and minimize disruptions
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Developed comprehensive documentation for procedures, guidelines, and technical requirements related to data management.
- Installed RJ45, coax network jacks in new construction and within existing facilities.
CREW MEMBER
RED SWAN PIZZA
02.2022 - 10.2022
- Prepared food and maintained high standards of cleanliness, ensuring customer satisfaction
- Handled cash transactions accurately, contributing to efficient daily operations
- Provided excellent customer service, enhancing customer experience and repeat business
- Managed inventory and restocked supplies, ensuring smooth kitchen operations
STORE SUPERVISOR
Bow Liquor Inc.
08.2021 - 01.2022
- Managed cash transactions, ensuring accuracy and efficiency, reducing errors by15%
- Oversaw inventory stocking, maintaining optimal levels and minimizing shortages
- Enhanced merchandising displays, boosting sales and customer engagement
- Resolved customer issues promptly, improving satisfaction and retention
- Trained new staff on procedures, fostering a collaborative and productive team environment
CUSTOMER SERVICE ASSOCIATE
Home Depot Canada
04.2021 - 07.2021
- Provided exceptional customer service, resolving issues promptly and maintaining high satisfaction levels
- Streamlined order picking process, enhancing efficiency and reducing customer wait times
- Resolved complex customer issues, maintaining high satisfaction rates
- Provided exceptional customer service, addressing inquiries and concerns promptly
- Collaborated with team to create a positive shopping environment
- Implemented new approach to order picking, boosting productivity
- Suggested improvements to refund process, streamlining operations
Education
DIPLOMA - INFORMATION TECHNOLOGY (NETWORK SYSTEMS)
Southern Alberta Institute of Technology (SAIT)
Calgary, AB04.2022
Skills
Microsoft Word (Skillful), Customer Service (Experienced), Programming languages (Experienced), Networking (Experienced), Time management (Experienced), Customer Support (Experienced), Single/Team player (Skillful), Organizational Skills (Experienced), Computer Skills (Experienced),Network Administration(Experienced), Network Support (Experienced), Active Directory (Experienced), Operating Systems (Experienced), Cabling (Expert), Help Desk (Expert), DNS (Skillful), Linux (Skillful), VMWare (Expert), DHCP (Expert), PowerShell (Experienced), TCP/IP (Experienced), Microsoft Windows (Expert), Network Monitoring (Experienced), LAN (Experienced), System Administration (Expert), Troubleshooting (Experienced), Virtualization (Experienced), Network Security (Experienced), Scripting (Skillful), System Integration (Experienced), Cloud Computing (Skillful), Hardware Installation (Experienced), Problem Solving (Experienced)
Certification
- ProServe
- April2021 to April2026
LANGUAGES
English (Highly proficient), Punjabi (Native), Hindi (Native).
Hobbies and Interests
Badminton and table tennis
Timeline
Low Voltage Technician
Adera Technologies
07.2024 - Current
COMPUTER NETWORK TECHNICIAN
Selectech Electrical Enterprises
11.2022 - 03.2024
NETWORK TECHNICIAN
TECH GRADE IT SOLUTIONS
06.2022 - 12.2022
CREW MEMBER
RED SWAN PIZZA
02.2022 - 10.2022
STORE SUPERVISOR
Bow Liquor Inc.
08.2021 - 01.2022
CUSTOMER SERVICE ASSOCIATE
Home Depot Canada
04.2021 - 07.2021
DIPLOMA - INFORMATION TECHNOLOGY (NETWORK SYSTEMS)
Southern Alberta Institute of Technology (SAIT)
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