Jaideep Singh Khalsa
Edmonton,AB
Summary
Skilled in technical troubleshooting and customer service, demonstrated through a high success rate in laptop repairs and effective problem-solving. Achieved significant improvements in user experience and support efficiency, showcasing a results-driven approach with a blend of technical expertise and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Laptop Repair Technician
Laptop Repairs
Hoshiarpur, Punjab, India
09.2014 - Current
- Achieved high success rate in repairing various laptop models through extensive knowledge and hands-on experience.
- Assisted customers in understanding complex technical issues by explaining them in simple, easy-to-understand terms.
- Conducted thorough assessments of damaged laptops to provide accurate estimates for repair costs and timeframes.
- Streamlined the troubleshooting process for faster and more accurate diagnosis of hardware and software issues.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
Sales Consultant
Bhagat Ford
Ludhiana, Punjab, India
04.2013 - 08.2014
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Education
MBA - Marketing
Karnataka State Open University (Distance Edu)
Mysore, Karnataka, India03.2015
BBA -
Chandigarh Business School
Mohali, Punjab, India03.2013
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Customer Service
- Complaint resolution
- Friendly and Patient
- Problem-Solving
Languages
Punjabi
Native or Bilingual
English
Full Professional
Hindi
Native or Bilingual
Driving License
Indian LMV license with 15 years of experience.
Indian Heavy license (TRANS) with 16 months of experience.
Got Canadian Class 7 license and in process for Class 1 license in next 2 months.
Additional Information
Currently on visitor visa in Canada.
Timeline
Laptop Repair Technician
Laptop Repairs
09.2014 - Current
Sales Consultant
Bhagat Ford
04.2013 - 08.2014
MBA - Marketing
Karnataka State Open University (Distance Edu)
BBA -
Chandigarh Business School