Jaidee King
Windsor,Canada
Summary
Skilled in diverse installation, maintenance, and repair tasks across various industries. Possess hands-on experience in troubleshooting complex issues and delivering efficient solutions. Demonstrated ability to adapt quickly to new technologies and methodologies with strong problem-solving skills. Improved operational efficiency and equipment longevity through proactive maintenance strategies.
Overview
11
11
years of professional experience
Work History
Lead Technician
AP Lazer MFG
Tecumseh, Canada
11.2021 - 11.2024
- Lead technician of a small team of five technicians.
- In this role, I helped with the day-to-day operations of the tech team; this included.
- On-call scheduling.
- On-call payroll.
- Ensuring clients' calls are returned—if not answered right away—in a timely manner.
- Creating and modifying knowledge-based documentation and departmental SOPs.
- Assisting with departmental project planning and execution.
- Traveling to the client's location to perform laser and computer repairs (more so the software side).
- Updating our client-facing support website using the WordPress 6.0 framework.
- Updating workflow procedures via HubSpot's web-based CRM.
- Providing technical support for clients as it pertains to industrial-grade laser machines and Windows-based laptops.
- Training clients on how to use industrial-grade laser machines and the basics of laptop use (Microsoft OS-based).
Computer Technician
Caesars Ent
Windsor, Canada
09.2021 - 10.2021
- Level 1 technical support.
- Assisted internal staff with any technology-related issues for both hardware and software.
- Ran reports for legacy programs like AS/400, SDS system, Linux-based information, and client management systems, performed standard troubleshooting for these systems, and kicked tickets to the relative delivery groups if unable to resolve.
Junior Support Analyst
Windsor Regional Hospital, TransForm SSO
Windsor, Canada
03.2021 - 05.2021
- Deployment specialist for WRH (Windsor Regional Hospital), on behalf of TransForm Shared Services Organization.
- Assisted with the Evolve initiative for the convergence of WRH into the digital platform using Cerna Health Software Solutions.
Financial Service Advisor
National Money Mart
Windsor, Ontario
03.2016 - 10.2018
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Cash handling while offering clients financial advice.
- Safe key holder.
- Currency conversion.
- Loan applications.
- Check cashing.
Customer Service Representative
Sutherland Global Services
Windsor, Ontario
07.2013 - 06.2015
- Developed strong customer relationships to encourage repeat business.
- Conferred with customers by telephone to provide information about products or services and take orders.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Associate of Applied Science - Web Design and Internet Applications
St. Clair College
Windsor, ON04.2020
Skills
- Organizational skills
- CSS
- HTML5
- PHP
- Laravel
- JavaScript
- MySQL
- Angular
- Git
- Web services
- User Interface (UI)
- XML
- APIs
- Agile
- Nodejs
- Active Directory
- JQuery
Projects
Web Design and Internet Applications - Capstones Projects, Used the technologies above to create multiple individual websites and two major group project websites for local businesses Caribbean Island Spice and Zaccagnini Meats for educational purposes. I was an integral part of the development process for both groups being one of two front-end developers for these major projects. Utilizing front end development technologies like Javascript and CSS 3 to bring the prototype design to life and assisting in the back-end developers utilizing technologies like PHP and MySQL.
Awards
Platinum Award for Entrepreneurship Spirit, Sutherland Global Services, 2015
Languages
English, Advanced
Timeline
Lead Technician
AP Lazer MFG
11.2021 - 11.2024
Computer Technician
Caesars Ent
09.2021 - 10.2021
Junior Support Analyst
Windsor Regional Hospital, TransForm SSO
03.2021 - 05.2021
Financial Service Advisor
National Money Mart
03.2016 - 10.2018
Customer Service Representative
Sutherland Global Services
07.2013 - 06.2015
Associate of Applied Science - Web Design and Internet Applications
St. Clair College
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