Jaicee Muise
Fort McMurray,Canada
Summary
Organized and reliable professional adept at managing multiple priorities while maintaining a positive attitude. Demonstrates strong interpersonal skills, time management, and problem-solving abilities. Committed to contributing to team success in an entry-level position within addictions and mental health. Eager to support organizational goals through hard work and dedication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Wood Buffalo Wellness Society
Fort McMurray, AB
02.2024 - Current
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
- Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
- Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
- Facilitated workshops on financial literacy, tenant rights, and other topics relevant to successful independent living for clients transitioning into stable housing situations.
- Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Provided patient and family education on available resources and self-care strategies.
- Conducted in-home visits to provide supportive services.
- Collaborated with healthcare providers to drive continuity of care.
ASSISTANT MANAGER
Thickwood wine and spirits
Fort McMurray, Alberta
04.2022 - 08.2022
- Approved qualified employees using targeted strategies to reach candidates.
- Optimized inventory for maximum revenue generation.
- Assigned coordinated employee schedules to provide adequate staff coverage.
- Supported recruiting, training and professional development efforts.
- Achieved investigating customer complaints, identifying and changing processes to remove faults.
- Monitored and documented team success through regular performance evaluations.
BABYSITTER
Courtney Lafond
Fort McMurray, AB
02.2019 - 07.2022
- Implemented set schedules for mealtimes, baths and bedtimes.
- Maintained neat and sanitary conditions in shared and private areas.
- Remained calm when dealing with injuries and emergencies.
- Planned arts and crafts to help young children develop motor skills.
CASHIER/ GUEST EXPERIENCE LEADER
McDonalds
Fort McMurray, Alberta
10.2016 - 07.2017
- Addressed customers grievances consistently, collaborating with team members to achieve creative solutions
CLEANER
Just for You Services
Fort McMurray, Alberta
09.2015 - 05.2016
- Cleared dirt, spills or dust from carpets using steam or vacuum cleaners.
- Mixed cleaning solutions by following water, detergent, and acid specifications.
- Dusted under furniture, washed window treatments and stripped floors to conduct regular deep cleans.
- Cleaned office areas to meet client standards and expectations.
- Scrubbed toilets, sinks and all restroom areas.
Education
Addictions and mental health support worker - undefined
ABM College
Calgary, AB10.2023
Skills
- Relationship management
- Effective writing
- Issue resolution
- Safety protocols
- Guardian assistance
- Child growth and development
- Staff scheduling
- Client satisfaction
- Client advocacy
- Housing assessment
- Maintaining confidentiality
- Behavioral support
- Mental health assessment
- Substance abuse counseling
- Trauma-informed care
- Teamwork
- Problem-solving
- Time management
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Relationship building
Certification
- CPR and first aid level c
- Nonviolent Crisis Intervention training
- Child intervention check
- Peer Connect certificate
- Brain Story
- Mental Health 101
- Counselling tutor- writing course
Languages
English
Professional Working
Accomplishments
- Positively influenced kids with behavior issues, improving family quality of life
- Received consistent positive remarks for quality of care
CUST
- Addictions 101
- Online opioid awareness & community- based Naloxone training
- Eating disorders: what you need to know
- What's self- harming
- Indigenous Awareness training
- Stigma Training
- Senior connect orientation course
- CannaBasics
- Depression 101
- Trauma informed care
- Suicide prevention, risk assessment and management (SPRAM)
- Free suicide Awareness training
- Youth and mental health 101
- Empowering families affected by substance use problems
- Complete the being trauma aware
- Freedom of information and privacy
- Compassion fatigue
- Information and privacy and it security and compliance awareness
- AHS- code of conduct
- AHS- conflict of interest
- Infection Prevention and control
- Personal Protective Equipment and you
- Understanding IPC
- Facilitating groups and Discussion
- Adult learning groups
- Microsoft office PowerPoint
- Microsoft office outlook
Timeline
Housing Case Manager
Wood Buffalo Wellness Society
02.2024 - Current
ASSISTANT MANAGER
Thickwood wine and spirits
04.2022 - 08.2022
BABYSITTER
Courtney Lafond
02.2019 - 07.2022
CASHIER/ GUEST EXPERIENCE LEADER
McDonalds
10.2016 - 07.2017
CLEANER
Just for You Services
09.2015 - 05.2016
Addictions and mental health support worker - undefined
ABM College