Jai Sharma
Mississauga,ON
Summary
Motivated and detail-oriented professional with over four years of experience in customer service, warehouse operations, and logistics. Skilled in conflict resolution, team supervision, and safety compliance. Licensed Security Guard with certifications in First Aid, CPR Level C, and forklift operation. Adept at maintaining organized workflows, handling emergency situations, and ensuring a safe environment. Strong communication and problem-solving skills, seeking to leverage my experience and certifications in a security or law enforcement role.
Overview
6
6
years of professional experience
Work History
Sortation Associate
Amazon
Brampton, Ontario
09.2024 - 12.2024
- Sorted and scanned packages accurately to ensure timely and efficient delivery.
- Reported damaged shipments, and coordinated with supervisors for quick resolution.
- Used handheld RF scanners to track inventory and update package statuses.
Customer Service Supervisor
Tim Hortons
Upper Tantallon, NS
11.2021 - 04.2024
- Resolved customer inquiries in a timely manner.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Fulfillment Associate
Walmart
Montréal, QC
11.2019 - 11.2021
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Inspected incoming materials for quality assurance purposes.
Warehouse Worker
Fuze Hr.
Montréal, QC
06.2019 - 11.2021
- Transported goods to designated areas within the warehouse facility.
- Ensured that safety procedures were followed when operating forklifts.
Package Handler
Suraj Enterprise
Mississauga, ON
03.2019 - 05.2019
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Managed inventory levels by tracking incoming and outgoing packages.
- Checked all outgoing shipments to ensure the accuracy of contents.
Education
License - Security Guard (Ontario)
Secure Canada Security
Toronto, ON11-2024
Certificate - Emergency First Aid And CPR (Level-C)
Brampton First Aid CPR - MAIN
Brampton, ON08-2024
Diploma - Computer And Information Systems
Teccart Institute
Montréal, QC05.2021
Skills
- MS Office
- General labor
- Warehousing
- Packaging
- Order Fulfillment
- RF scanner
- Cash handling
- POS system knowledge
Timeline
Sortation Associate
Amazon
09.2024 - 12.2024
Customer Service Supervisor
Tim Hortons
11.2021 - 04.2024
Fulfillment Associate
Walmart
11.2019 - 11.2021
Warehouse Worker
Fuze Hr.
06.2019 - 11.2021
Package Handler
Suraj Enterprise
03.2019 - 05.2019
License - Security Guard (Ontario)
Secure Canada Security
Certificate - Emergency First Aid And CPR (Level-C)
Brampton First Aid CPR - MAIN
Diploma - Computer And Information Systems
Teccart Institute
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