JAI SHARMA
Brampton,Canada
Summary
Dedicated and safety-conscious professional with extensive customer service experience and a proven track record in managing operations efficiently. Skilled at ensuring passenger safety, adhering to schedules, and maintaining excellent public relations. Equipped with strong organizational skills and certifications in First Aid and forklift operation, demonstrating a commitment to safety and reliability. Seeking a Bus Operator position at HamiltonTransit to leverage my skills in providing top-notch transportation services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Driver
uber
Brampton , Ontario
11.2021 - Current
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Assisted passengers with loading and unloading their luggage.
Customer Service Supervisor
Tim Hortons
Upper Tantallon, Canada
11.2021 - 04.2024
- Resolved customer inquiries in a timely and professional manner, ensuring high satisfaction levels
- Monitored customer service performance metrics, including resolution rates and satisfaction ratings
- Collaborated with team members to ensure efficient workflow and timely service delivery
Fulfillment Associate
Walmart
Montréal, Canada
11.2019 - 11.2021
- Managed order fulfillment processes, ensuring accurate and timely completion
- Handled customer interactions and addressed inquiries about product availability and orders
- Utilized RF scanners for inventory tracking and quality control
Warehouse Worker
Fuze HR
Montréal, Canada
06.2019 - 11.2021
- Inspected incoming materials to ensure quality compliance
- Transported goods to designated areas, following safety procedures
- Operated forklifts to handle heavy shipments safely and efficiently
Package Handler
Suraj Enterprise
Mississauga, Canada
03.2019 - 05.2019
- Managed inventory levels by tracking incoming and outgoing packages
- Checked outgoing shipments for accuracy and compliance with regulations
- Ensured adherence to safety guidelines during operations
Education
Diploma - Computer and Information Systems
Teccart Institute
Montréal, QC05.2021
Skills
- Customer service
- Communication
- Time management
- Punctuality
- Safety protocols
- MS Office proficiency
- Cash handling
- POS system knowledge
- Inventory management
- Logistics coordination
- Team collaboration
- Workflow efficiency
Certification
- First Aid and Level C Certified
- Security Guard Licensed
- Forklift Licensed
Additional Information
Strong focus on ensuring passenger safety and adherence to transit schedules.Proven ability to handle diverse customer interactions and resolve issues amicably. Enthusiastic about contributing to the community through reliable and safe public transportation.
Timeline
Driver
uber
11.2021 - Current
Customer Service Supervisor
Tim Hortons
11.2021 - 04.2024
Fulfillment Associate
Walmart
11.2019 - 11.2021
Warehouse Worker
Fuze HR
06.2019 - 11.2021
Package Handler
Suraj Enterprise
03.2019 - 05.2019
Diploma - Computer and Information Systems
Teccart Institute