Jai Paul
Dartmouth,NS
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My professional goal is to obtain and flourish in a full- time position that offers professional challenges, utilizing my interpersonal, time management, and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
REGIONAL REHABILITATION WORKER (FULL TIME)
New Vision Special Care Homes
10.2021 - Current
- Assists clients' day-to-day activities by implementing a positive program reflecting clients' personal goals
- Contributes to the daily operational programming by adhering to the policies and procedures of the organization and house rules
- Provides a high level of care to clients, ensuring quality and productivity objectives are consistently met
- Creation of concise, accurate daily reports
- Cleaned and straightened work areas to maximize productivity and safety.
- Followed instructions and procedures to complete assigned tasks.
TECHNICAL SUPPORT REPRESENTATIVE
Hinduja Global Solutions
02.2020 - 03.2021
- Communicate with customers to resolve technical issues via phone
- Consult user guides and electronic resources to research
- Emulate or reproduce technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Track and escalate issues presented on calls to other departments
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Education
POST GRADUATE DIPLOMA - PROJECT MANAGEMENT
Conestoga College
05.2019
POST GRADUATE DIPLOMA - INTERNATIONAL BUSINESS
Fleming college
09.2018
BACHELOR OF COMMERCE - APPLIED FINANCE
Calicut University
04.2017
Skills
- Stress management techniques
- Problem-solving abilities
- Multitasking
- Time management abilities
- Reliability
- Communication
- Customer service
- Problem-solving
- Attention to detail
- Active listening
- Critical thinking
- Relationship building
Certification
- First Aid & CPR/AED Level C
- Food Handler Certification
- WHIMIS 2015
- Non-Violent Intervention (NVCI)
- Low Arousal Education
- Medication Awareness Recertification
- Health and Personal Care
- Fire and Life Safety
- Person Centered Planning
- Medication Awareness Original
- Positive Behaviour Supports
Timeline
REGIONAL REHABILITATION WORKER (FULL TIME)
New Vision Special Care Homes
10.2021 - Current
TECHNICAL SUPPORT REPRESENTATIVE
Hinduja Global Solutions
02.2020 - 03.2021
POST GRADUATE DIPLOMA - INTERNATIONAL BUSINESS
Fleming college
BACHELOR OF COMMERCE - APPLIED FINANCE
Calicut University
- First Aid & CPR/AED Level C
- Food Handler Certification
- WHIMIS 2015
- Non-Violent Intervention (NVCI)
- Low Arousal Education
- Medication Awareness Recertification
- Health and Personal Care
- Fire and Life Safety
- Person Centered Planning
- Medication Awareness Original
- Positive Behaviour Supports
POST GRADUATE DIPLOMA - PROJECT MANAGEMENT
Conestoga College
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