Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jai Pal

1157 Copeland Ave, Windsor,ON

Summary

A hardworking and passionate job seeker with strong organizational skills is eager to secure an entry-level customer service, accounting, or data entry position. Ready to help the team achieve company goals.

Overview

6
6
years of professional experience

Work History

Team Member

Booster Juice
01.2024 - 03.2024
  • Handling the POS for the cash register and taking orders.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Performed opening and closing duties as needed.
  • Used cash registers and calculators to prepare bills, accept payments, and make change.
  • Used proper techniques to prepare food and ingredients.

Customer Support Executive

Allianz Worldwide Partners
07.2022 - 11.2023
  • Enhanced customer satisfaction by promptly addressing concerns, providing accurate information, and streamlining call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Tracked customer service cases and updated service software with customer information.
  • Trained new personnel regarding company operations, policies, and services.

Customer Support Specialist

The RealReal- Tech Mahindra
06.2021 - 05.2022
  • While working as a customer support executive, I ensured to give the best resolutions to the customer as well as the seller for The RealReal, along with maintaining the perfect feedback scores.
  • Served customer account and technical needs across 80+ daily calls, consistently meeting productivity and quality targets.
  • Became the first hybrid of the process by knowing all of the concerns and resolutions
  • Installed and configured operating systems and applications.
  • Gathered and reviewed sales information to generate management reports and support team decision-making.

Marketing Executive

BHARAJ INNOVATIONS
04.2018 - 09.2020
  • As a marketing executive, my aim was to maintain and achieve marketing sales.
  • Communicating and understanding client's marketing requirements.
  • Package calculations and sales preparations.
  • Presenting, convincing, & setting product packages to clients.
  • Preparing product proposals and sending cost emails
  • Can communicate with clients for package discussion
  • Have set a sales in new servicing added areas
  • Developed relationships with potential partners to promote effective sales throughout the Processes.
  • Coordinated appointments and meetings for the marketing director with 10 active projects.

Education

Post-Degree Diploma - International Business Management- Logistics

St. Clair College of Applied Arts And Technology
Windsor, ON
04.2025

Bachelor of Commerce - Accounting

IEC University
Himachal Pradesh
08.2018

Skills

  • Microsoft Office
  • CRM Familiarity
  • Customer Inquiry Management (CIM)
  • Administrative and Office Support
  • Billing Adjustments and Refunds
  • Computer Skills
  • Accounts Updating
  • Report Generation
  • Scheduling
  • Order Fulfillment

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Team Member

Booster Juice
01.2024 - 03.2024

Customer Support Executive

Allianz Worldwide Partners
07.2022 - 11.2023

Customer Support Specialist

The RealReal- Tech Mahindra
06.2021 - 05.2022

Marketing Executive

BHARAJ INNOVATIONS
04.2018 - 09.2020

Post-Degree Diploma - International Business Management- Logistics

St. Clair College of Applied Arts And Technology

Bachelor of Commerce - Accounting

IEC University

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Jai Pal