Jahzeel Batarilan

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Manages accounting and sales record.
• Maintaining employee information, such as attendance, leave and overtime.
• Process employees payroll and companies budget.
• Conducts initial interview to get skills and qualifications in the available position.
• Canvass and purchase construction equipment and supplies.

• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
• Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.

• Process payments and negotiating payment arrangements.
• Handle 50+ calls daily, executed billing tasks and recorded information for company database.
• Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
• Maintained accurate records of customer interactions, transactions, and comments in the CRM system for timely follow-up actions.
• Conducted thorough investigations of disputed charges, ensuring accurate billing information was provided to customers while maintaining strict adherence to company policies.

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

• Answer and respond to phone calls, emails, communicate messages and information to executives.

• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.

• Manages accounting and sales records.

• Payroll assistant.