JAHVONA WHORTON
Vallejo
Summary
Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
Windsor Care Center
09.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Sitter/Patient Care Technician
Windsor Care Center
07.2022 - 09.2024
- Demonstrated empathy and kindness to display positive character traits.
- Managed challenging behaviors through positive reinforcement strategies and clear expectations for appropriate conduct.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
Temp Worker
ALKAR Napa
04.2015 - 06.2022
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Showcased flexibility and adaptability in learning new software applications quickly, contributing to efficient workplace processes.
Caregiver
Valley Care Center
06.2014 - 03.2015
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Vallejo High School
Vallejo, CA06-2016
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- HIPAA compliance
- Information documentation
- Medical terminology proficiency
- 10 year healthcare experience
Timeline
Front Desk Medical Receptionist
Windsor Care Center
09.2024 - Current
Sitter/Patient Care Technician
Windsor Care Center
07.2022 - 09.2024
Temp Worker
ALKAR Napa
04.2015 - 06.2022
Caregiver
Valley Care Center
06.2014 - 03.2015
High School Diploma -
Vallejo High School
Similar Profiles
Audrey HartgroveAudrey Hartgrove
State Registered Nurse Aide at Windsor Care CenterState Registered Nurse Aide at Windsor Care Center
Elzina RyanElzina Ryan
Nursing Assistant at Windsor Care Center Of SacramentoNursing Assistant at Windsor Care Center Of Sacramento
Katherine EspirituKatherine Espiritu
Treatment Nurse /LVN Floor Nurse at Windsor Care Center - Skilled nursing FacilityTreatment Nurse /LVN Floor Nurse at Windsor Care Center - Skilled nursing Facility