Jahquinn Pounders
San Francisco
Summary
Reliable security and community support professional with several years of experience maintaining safe environments, assisting residents, and supporting community programs. Skilled in facility monitoring, incident reporting, customer service, and conflict de-escalation. Proven ability to work in fast-paced environments while maintaining professionalism, safety awareness, and strong communication with diverse populations.
Overview
10
10
years of professional experience
Work History
Cal Crew Member
Five Keys Schools and Programs
San Francisco, CA
10.2024 - 02.2025
- Participated in workforce development and community improvement initiatives.
- Assisted with projects focused on public space maintenance and community support.
- Collaborated with team members to complete daily program assignments.
Desk Clerk
Mercy Housing
San Francisco, CA
03.2023 - 08.2023
- Monitored residential building access and ensured safety of residents and visitors.
- Maintained visitor logs, incident reports, and front desk documentation.
- Responded to resident concerns and communicated building issues to management.
- Provided professional front desk and customer service support.
Front Line Worker
Community Forward SF
San Francisco, CA
08.2020 - 07.2022
- Provided assistance to community members seeking social services and support programs.
- Helped connect individuals with housing resources and local assistance programs.
- Maintained accurate documentation while protecting confidential information.
- Assisted in crisis situations and helped de-escalate conflicts.
Security Guard
Allied Universal Security Services
San Francisco, CA
12.2015 - 09.2019
- Conducted routine patrols and monitored property to prevent theft and safety risks.
- Prepared daily activity reports and documented incidents.
- Enforced facility safety procedures and assisted visitors and staff.
Security Guard
Securitas Security Services USA, Inc.
11.2014 - 07.2016
- Performed building patrols and monitored security areas.
- Reported suspicious activity and responded to incidents.
- Maintained a safe environment for employees and visitors.
Education
High School Diploma -
Gateway to College
07.2014
Skills
- Security Operations
- Incident Reporting
- Access Control
- Resident & Client Support
- Conflict De-escalation
- Community Outreach
- Facility Monitoring
- Safety Compliance
- Patrol Procedures
- Customer Service
Websites
Timeline
Cal Crew Member
Five Keys Schools and Programs
10.2024 - 02.2025
Desk Clerk
Mercy Housing
03.2023 - 08.2023
Front Line Worker
Community Forward SF
08.2020 - 07.2022
Security Guard
Allied Universal Security Services
12.2015 - 09.2019
Security Guard
Securitas Security Services USA, Inc.
11.2014 - 07.2016
High School Diploma -
Gateway to College