Summary
Overview
Education
Work History
Skills
Languages
Availability Type
Availability
Timeline
Generic

Jahnvi Patel

Brantford,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Education

Occupational Health and Safety Wellness - Science And Business

Conestoga College
Brantford, ON
12.2023

Bachelor of Science - Microbiology

Khyati Institute of Science
India
09.2022

Work History

Customer Service Representative

Subway
Barrie, ON
02.2023 - 06.2023
  • Developed strong relationships with customers, resulting in increased loyalty and retention rates.
  • Managed high call volumes while maintaining a professional demeanor and providing exceptional service to clients.
  • Improved client satisfaction ratings by consistently delivering knowledgeable assistance and support during interactions.
  • Conducted regular analysis of call data, identifying trends that contributed to improved issue resolution times for customers.
  • Supported fellow team members during high-volume periods, showcasing adaptability and a strong work ethic.

Customer service representative

Palace submarine
07.2023 - Current
  • Responsible for taking orders correctly and treat customers nicely
  • Provide help in cooking and packing as well
  • Shocking, refilling and other chores are supposed to be done as well
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Laboratory Technician

Balaji Pathology Lab
10.2022 - 02.2023
  • Assisted in the development of new laboratory methods, leading to increased testing capabilities.
  • Increased sample throughput by optimizing workflow and efficient use of resources.
  • Collaborated with cross-functional teams to support research projects and meet project deadlines.
  • Reduced errors in data entry by meticulously reviewing and validating information before submission.
  • Performed complex analyses using various instrumentation, delivering reliable data for informed decisionmaking.

Skills

  • Product Knowledge
  • Call Management
  • Complaint Resolution
  • Documentation
  • Customer Relationship Management (CRM)
  • Administrative Support
  • Prioritization
  • Data Entry
  • Account Updating

Languages

English
Hindi
Gujarati

Availability Type

Full-time And Part-time

Availability

  • Monday, 7 AM to 4 PM
  • Tuesday, 7 AM to 5 PM
  • Wednesday, Full day
  • Thursday, 2 PM to Midnight
  • Friday, 7 PM to Midnight
  • Saturday, Full Day
  • Sunday, Full Day

Timeline

Customer service representative

Palace submarine
07.2023 - Current

Customer Service Representative

Subway
02.2023 - 06.2023

Laboratory Technician

Balaji Pathology Lab
10.2022 - 02.2023

Occupational Health and Safety Wellness - Science And Business

Conestoga College

Bachelor of Science - Microbiology

Khyati Institute of Science

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Jahnvi Patel