Jahnvi Dave
Waterloo,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time / pert-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Software Support Analyst
Digikentro
07.2022 - 04.2023
- Spearheaded cross-departmental collaboration efforts for complex issue resolution that required input from multiple teams.
- Reduced downtime for clients through proactive monitoring of software performance and immediate issue resolution.
- Streamlined client support processes by providing clear documentation on common issues and resolutions.
- Developed effective communication channels between support teams for seamless information sharing on ongoing cases, improving case resolution times.
- Supported sales initiatives by providing pre-sales technical consultations tailored to individual client needs.
- Managed high-profile client accounts, ensuring prompt attention to their needs and fostering strong professional relationships built on trust and reliability.
- Exceeded customer satisfaction targets consistently by delivering prompt, accurate, and empathetic support.
Cashier and Sales Assistant
Aneri Boutique
08.2019 - 06.2022
- Displayed a positive demeanor and eagerness to expand knowledge, fostering a welcoming and growth-oriented work environment.
- Applied fundamental math skills proficiently to ensure accurate transaction processing and smooth cash register operations.
- Actively engaged in collaborative problem-solving, contributing to efficient resolution of customer concerns and operational challenges.
- Cultivated a helpful and supportive atmosphere by assisting customers with inquiries and needs, enhancing overall satisfaction.
- Pursued continuous learning opportunities to enhance job proficiency and adaptability in a dynamic retail setting.
- Collaborated with team members to streamline processes and optimize service delivery, contributing to overall store success.
Education
Bachelor's of Engineering - Computer Engineering
Vadodara Institute of Technology
07.2019
Skills
- Software Knowledge
- Cash handling and management
- Incident Management
- Problem-solving abilities
- Customer Service
- Expense & Vendor Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Software Support Analyst
Digikentro
07.2022 - 04.2023
Cashier and Sales Assistant
Aneri Boutique
08.2019 - 06.2022
Bachelor's of Engineering - Computer Engineering
Vadodara Institute of Technology
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