Summary
Overview
Work History
Education
Skills
Languages
Awards
Volunteer Experience
References
Timeline
Generic

Jahnaya Skidmore

Richmond Hill,ON

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

4
4
years of professional experience

Work History

Server, Waitress

The Three Crowns Pub
12.2022 - 09.2023


  • Made alcoholic drinks.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items. (TouchBistro)
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server, Cashier

Nandos
10.2021 - 11.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Sales Associate

Winners
03.2021 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Hostess

Moxies
10.2020 - 08.2021
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Sales Associate

Walmart
06.2020 - 12.2020
  • Stocked Merchandise
  • Getting items from the sales floor and delivering them to the GHS office within a certain time frame
  • Distributing delivery orders to customers through Walmart pickup in less than 5 minutes Canceling orders
  • Cleaned (shelves, floor etc.)
  • Helped customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored customers for signs of security concerns and escalated issues to management.

Internship

BMO Financial Group
06.2019 - 07.2019
  • Organized files
  • Print and scan papers
  • Organize supply rooms.
  • Sorted and organized files, spreadsheets, and reports.

Education

Student -

Seneca College
North York, ON
06.2024

Diploma -

Richmond Hill High School
Richmond Hill, ON
06.2022

Skills

  • Responsible
  • Organized
  • Punctual
  • Reliable
  • Fast Learner
  • Collaboration
  • Guest Engagement

Languages

Fluent-English
Beginner -French

Awards

Responsibility award -2017 & 2018

 Woburn Junior Public School Track and Field Regionals Award Winner x4

 Perfect Attendance Award 

Honor Roll x5

 Smart Serve Certified

Volunteer Experience

  • Volunteered at my school library
  • Volunteered at oak ridges retirement home
  • Volunteered at a food drive
  • Volunteered at a toy drive
  • Volunteered at a church

References

References available upon request

Timeline

Server, Waitress

The Three Crowns Pub
12.2022 - 09.2023

Server, Cashier

Nandos
10.2021 - 11.2022

Sales Associate

Winners
03.2021 - 09.2021

Hostess

Moxies
10.2020 - 08.2021

Sales Associate

Walmart
06.2020 - 12.2020

Internship

BMO Financial Group
06.2019 - 07.2019

Student -

Seneca College

Diploma -

Richmond Hill High School

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Jahnaya Skidmore