Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jahnavi Adroja

Oracle Database Administrator
Etobicoke,ON

Summary

High-performing professional with extensive experience managing large-scale, complex databases. Skilled in SQL and database management systems. Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements. Looking for an atmosphere that is fast, dynamic and challenging. Excellent written and oral communication skills. Strong team player with the ability to lead as well as work independently. Able to multitask and prioritize workload. KEYWORD SUMMARY: Strong experience with Excel, Word, Power Point, Outlook, and, Oracle APEX, SQL, PL/SQL, Business Analyzer.

Overview

10
10
years of professional experience

Work History

Assistant Kitchen Manager

Boston Pizza
07.2020 - Current
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Checked and tested foods to verify quality and temperature.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Coordinated with catering staff to deliver food services for special events and functions.

Customer Service Associate Supervisor

OTG Management Inc.
11.2019 - 09.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Serving customers with the best safety and precautionary measurements during COVID-19 pandemic.
  • With an early-riser and professional communicator skills, nurture the company ethics to be positioned best in 24*7 working environment.
  • Cross-trained and provided backup support for organizational leadership.

Oracle Database Developer

Recycling Council Of Ontario
01.2019 - 07.2019
  • Tested programs and databases to identify issues and make necessary modifications.
  • Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
  • Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
  • Built necessary tools using Oracle SQL Developer to manage integrity of data, track problems via a configurable selection of metric reports, analyze data, identify and resolve data issues and gaps.
  • Mentored a team and coached for Oracle 12c fundamentals needed throughout the project.
  • Outperformed using Oracle SQL Developer’s in-built utilities and handed over to the upcoming juniors to build front-end application.

Customer Service Supervisor

Sobeys Inc
08.2018 - 10.2019
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Proven reliable and trustworthy cash handling experience.
  • Excellent client relationship to make their grocery shopping an extra-ordinary experience.
  • Helped customers to find best products within the store.


Cashier

Dollarama
09.2017 - 07.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.

Oracle Developer

Eqube Infotech
01.2016 - 12.2016
  • Built a highly intuitive web-based application for retailers known as FuzionERP. It attracts new customers, streamline operations and maximize returns
  • Learnt Oracle Apex from scratch to build custom application.
  • Strengthened an intermediate knowledge of relational database concepts and how to interact with databases using SQL and PL/SQL queries.
  • Configured PL/SQL blocks, procedures, functions, packages and debugged PL/SQL subprograms.
  • Handled resources’ management, job scheduling, securities and globalization issues.
  • Moreover, used R workflows to analyze data from various users.
  • Trained co-workers on Oracle database management concepts, which I learnt during my Oracle Certifications training, gave me happiness.
  • Developed or customized Oracle reports and forms to meet functional business requirements.
  • Drafted documentation to detail development, logic and testing processes.

PL/SQL Developer

Income Tax Department
01.2014 - 03.2014
  • Helped the income tax department during the secret task using PL/SQL concepts, i.e. views, procedures, functions, etc.
  • Fetched data from the database of the government bank as per the IT department need.
  • Oversaw database design complexity, hence helped rebuild the database design.
  • Analyzed existing SQL queries to identify opportunities for improvements.
  • Impressed the government individuals by implausible work as I was in college only at that time.

Education

Post Graduate Certificate - Information Technology Solutions

Humber College
Toronto
04.2019

Bachelor of Science - Computer Engineering

Ahmedabad Institute of Technology
Ahmedabad, IN
06.2015

Oracle University
Ahmedabad, IN

Skills

  • Database analysis
  • Data testing
  • Database administration
  • Continuous process improvement
  • Leadership
  • Communication
  • Excel Formulas
  • Microsoft Office Proficiency
  • Report Drafting

Timeline

Assistant Kitchen Manager

Boston Pizza
07.2020 - Current

Customer Service Associate Supervisor

OTG Management Inc.
11.2019 - 09.2020

Oracle Database Developer

Recycling Council Of Ontario
01.2019 - 07.2019

Customer Service Supervisor

Sobeys Inc
08.2018 - 10.2019

Cashier

Dollarama
09.2017 - 07.2018

Oracle Developer

Eqube Infotech
01.2016 - 12.2016

PL/SQL Developer

Income Tax Department
01.2014 - 03.2014

Post Graduate Certificate - Information Technology Solutions

Humber College

Bachelor of Science - Computer Engineering

Ahmedabad Institute of Technology

Oracle University

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Jahnavi AdrojaOracle Database Administrator