Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jahmika La Borde

Scarborough,Ontario

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 5 years.

Overview

11
11
years of professional experience

Work History

Medical Receptionist

Dr Ajay Issar
04.2014 - Current
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Completed patient referrals to other medical specialists.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

PSW

Gabrielle Torelli
09.2016 - 09.2018
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
  • Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with meal preparation according to dietary restrictions, promoting healthy eating habits among patients.
  • Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients in maintaining their physical fitness through encouragement, gentle exercise guidance, and support during ambulation or transfer activities.
  • Built trust-based relationships with clients through consistent reliability and punctuality in attending scheduled appointments.
  • Facilitated mobility assistance for patients with limited physical capabilities, utilizing proper body mechanics to prevent injuries for both parties involved.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Medical Laboratory Technician

Agillant Walk-in Clinic
09.2016 - 03.2017
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.

Cleaning Crew Member

Anna's House Keeping
10.2013 - 04.2015
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Emptied trashcans and transported waste to collection areas.
  • Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.
  • Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
  • Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Gained repeat business from satisfied customers due to meticulous workmanship that exceeded their expectations.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Education

High School Diploma -

SCAS
Scarborough
02.2022

Diploma With Honors - Medical Laboratory Assistant/Technician

Everest College
Scarborough
10.2013

Associate of Applied Science - Building Construction

T.A.Marryshow Community College
Grenada
06.2010

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Payment Collection
  • Referral Verification
  • Workflow Optimization
  • Medical Charting
  • Documentation
  • Medical Office Procedures

Languages

English
Professional Working

Timeline

PSW

Gabrielle Torelli
09.2016 - 09.2018

Medical Laboratory Technician

Agillant Walk-in Clinic
09.2016 - 03.2017

Medical Receptionist

Dr Ajay Issar
04.2014 - Current

Cleaning Crew Member

Anna's House Keeping
10.2013 - 04.2015

High School Diploma -

SCAS

Diploma With Honors - Medical Laboratory Assistant/Technician

Everest College

Associate of Applied Science - Building Construction

T.A.Marryshow Community College

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Jahmika La Borde