Jahmeal Scott
Mississauga,ON
Summary
Experienced Sales Associate and Online Order Specialist with a proven track record of providing exceptional customer service and optimizing online sales processes. Skilled in building rapport with customers, fulfilling orders accurately and efficiently, and maintaining organized inventory systems. Dedicated team player with a strong work ethic and a passion for exceeding customer expectations.
Overview
2
2
years of professional experience
Work History
Sales Associate
Holt Renfrew
Mississauga, ON
08.2023 - 01.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Online Grocery Associate
Walmart
Mississauga, ON
11.2021 - 06.2023
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Researched products and pricing to ensure accuracy of orders.
- Informed customers of shipping dates and tracking and order information.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Resolved customer complaints regarding billing or product delivery in a timely manner.
Education
Advanced Diploma - Business Administration: Marketing
Seneca College of Applied Arts And Technology
North York, ON08-2027
Skills
- Order Accuracy
- Customer Engagement
- Barcode scanning
- Shelf Stocking
- POS System Operation
- Product Recommendations
- Customer Service
- Relationship Building
Timeline
Sales Associate
Holt Renfrew
08.2023 - 01.2024
Online Grocery Associate
Walmart
11.2021 - 06.2023
Advanced Diploma - Business Administration: Marketing
Seneca College of Applied Arts And Technology
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