Summary
Overview
Work History
Education
Skills
Available Date
References
Timeline
Generic

Jahir Uddin Bhuiyan

Toronto,ON

Summary

Driven professional with 13 years of experience in customer service, sales and cashiering dedicated and hardworking. I am committed to achieving organization success through my strong work ethic and quick adaptability to new responsibilities. Renowned for delivering exceptional customer service, fostering positive relationships and consistently surpassing performance targets. Eager to leverage my skill and passion for customer service and cashiering to drive success within a dynamic service-oriented establishment. A proven asset capable of making significant contributions to any team or organization. Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.

Overview

16
16
years of professional experience

Work History

HOST/SERVER

MARRIOTT HOTEL
New Yor, USA
06.2022 - 12.2022
  • Warmly greeted and embraced arriving guests, cultivating a positive initial experience and fostering a welcoming ambiance
  • Orchestrated reservations with precision, meticulously arranging seating and fulfilling special requests
  • Swiftly attended to guest inquiries and concerns, guaranteeing timely and satisfactory resolutions
  • Worked with restaurant staff to uphold cleanliness and orderliness throughout the dining area
  • Collaborated seamlessly with fellow servers during peak periods, ensuring efficient service delivery and heightened guest satisfaction.

Senior Customer Service Representative

Al Rostamani international Exchange
Dubai, UAE
12.2007 - 03.2022
  • Build effective working relationships with customers, team members, and company stakeholders
  • Demonstrated excellent planning and organizing skills, with ability to multitask and work under stressful conditions to meet deadlines
  • Identified potential problems and shared them with team members to collaboratively solve issues, providing appropriate decisions to projects or team members as required, with outstanding project implementation skills
  • Minimized customer complaints and took corrective action whenever necessary to prevent future recurrence
  • Successfully managed internal, external, group, and central bank audits.

Personal Financial Service Officer

Hong Kong and Shanghai Banking corporation
Dhaka, Bangladesh
08.2006 - 11.2007
  • Proving personalized financial guidance to clients, assessing their needs and recommending suitable banking products and services to help them achieve their financial goals
  • Managed client accounts, including opening and maintaining various financial account, ensuring compliance with banking regulations and procedures
  • Collaborated with colleagues across departments to develop effective sales and marketing strategies, contributing to bank’s success in meeting sales targets and driving business growth.

  • Promoted company brand and unique offerings through personalized customer service.
  • Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.

Education

Bachelor of Commerce Accounting - Accounting

National University of Bangladesh
Dhaka, Bangladesh
09.2002

Skills

  • Advanced Customer Service Skills
  • Problem Resolution
  • Detail-Oriented Multitasker
  • Effective Communication

Available Date

ASAP

References

Available upon request

Timeline

HOST/SERVER

MARRIOTT HOTEL
06.2022 - 12.2022

Senior Customer Service Representative

Al Rostamani international Exchange
12.2007 - 03.2022

Personal Financial Service Officer

Hong Kong and Shanghai Banking corporation
08.2006 - 11.2007

Bachelor of Commerce Accounting - Accounting

National University of Bangladesh
Jahir Uddin Bhuiyan