Jahirah Campbell

• Lead and coordinate cross-functional teams, including internal functional groups, engineering teams, and third-party telecom partners (such as Vodacom Group, MTN Group, Mauritius Telecom, Unitel, Stellr, and Capricorn), to successfully deliver digital telco acquisition strategies, products, and features across web and mobile apps.
• Led the go-to-market strategy for the rebranding of Showmax Streaming across Africa, overseeing the launch in 44 countries, and prioritizing the top five markets: South Africa, Nigeria, Kenya, Tanzania, and Ethiopia.
• Lead the delivery and integration of diverse payment methods, including credit cards (Mastercard, Visa, Verve, Peach), mobile wallets (e.g., MPesa), and bundles/airtime payments, across web platforms and mobile apps.
• Collaborated with external partners Comcast, NBCUniversal, Peacock, and technology enabler Moment in rebranding Showmax.

Key Projects Delivered:

• Nedbank Chatbot: Delivered a chatbot solution for improved customer engagement and support.
• Savings and Investment Products: Led the development of new savings and investment product offerings.
• Fintech Solutions: Led fintech innovation initiatives to enhance digital banking capabilities. Customer Relationship Management (CRM): Spearheaded CRM initiatives to improve customer experience and retention.
• Cross-Border Payments: Drove the execution of cross-border payment initiatives to streamline international transactions.
• Target Operating Model: Played a key role in shaping the target operating model to support business scalability and operational.

• Worked on content management initiatives, including digitizing forms and processes. Additionally, I was responsible for infrastructure upgrades and system modernization.

• Nedbank: Junior Project Manager, 2008 - 2015.
• Auditor General, South Africa: Project Coordinator, 2006 - 2008.
• First National Bank/Rand Merchant Bank - Project Coordinator, 2005-2006.
• Edcon Retail Giant: Project Coordinator, June 2004 - December.
• CSIR (Council of Scientific and Industrial Research): Project Administrator, Jan - June 2004.