Jahidur Rahman Jesan
Technical Support Advisor
Montreal,Quebec
Summary
An Electrical & Computer Engineer with excellent problem solving-skills and critical thinking capability developed through 2+ years of experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to take up any challenging role as an IT support technician/Engineer, Cloud Computing, Networking to enhance and acquire new skills and knowledge that will ensure sustainable career.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Technical Support Agent
Vosker
Montreal, QC
08.2021 - Current
- Provide first level technical support with regard to the installation, operation and maintenance of products and applications.
- Assisted customers in identifying issues and explained solutions using knowledge base to restore service and functionality.
- Documented support interactions for future reference in salesforce.
- Create training programs to address skill gaps in employees from offshore team.
IOS Technical Support Specialist
Teleperformance
Montreal, QC
06.2021 - 08.2021
- Analyze and troubleshoot technical issues with IOS, IPadOS, WatchOS and MacOS
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Troubleshoot and resolve technical issues using established diagnostics tools and procedures
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
Education
Masters In Engineering - Electrical And Computer Engineering
Concordia University
Montreal, QC 09.2019 - 05.2021
Bachelor Of Science - ELECTRICAL AND ELECTRONICS-ENGINEERING
AMERICAN INTERNATIONAL UNIVERSITY
Dhaka, Bangladesh 05.2013 - 01.2017
Skills
Routing – Routing Technologies, Router Security, DHCP, NTP
Timeline
Technical Support Agent
Vosker
08.2021 - Current
IOS Technical Support Specialist
Teleperformance
06.2021 - 08.2021
Masters In Engineering - Electrical And Computer Engineering
Concordia University
09.2019 - 05.2021
Bachelor Of Science - ELECTRICAL AND ELECTRONICS-ENGINEERING
AMERICAN INTERNATIONAL UNIVERSITY
05.2013 - 01.2017
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