Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jahheem Finch

Jacksonville,FL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and
contribute to company success. History managing large amounts of inbound calls and sustaining
satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding
active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Technical Support Specialist

Apple
02.2022 - Current
  • Monitored computer networks for performance issues or security breaches.
  • Assisted customers with setup and installation of Apple products.
  • Provided technical support to customers on various Apple products, including iPhones, iPads,
    MacBook, and iMacs.
  • Resolved customer inquiries regarding product features and functionality.
  • Demonstrated how to use the full range of features available on Apple products.
  • Troubleshot customer issues related to software updates and hardware malfunctions
  • Educated customers on the proper use of their Apple products in order to maximize usage
    potential.
  • Configured personal settings for each customer's device based on individual need
  • Performed repairs on defective parts or components as needed.
  • Offered advice and guidance to customers when selecting new Apple products.

Pharmacy Customer Service Representative

BroadPath Healthcare
06.2021 - 02.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.


  • Answer inbound and outbound calls efficiently.
    Processed Credit Cards, E-Check & HSA cards for past due balances.


  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.


  • Met all customer call guidelines including service levels, handle time and productivity.


  • High volume customer service experience working in Windows, Microsoft, Citrix


  • Review prior authorizations request to determine whether or not it was approved or denied through healthcare plan.
  • Provide benefit information for upcoming enrollment year.
    Refilled prescriptions, processed overrides if applicable.
    Enhanced productivity levels by anticipating needs and delivering outstanding support.


  • Delivered excellent customer service, resulting in consistent 100% customer

Education

High School Diploma -

Biscayne High School
Jacksonville, FL
05.2021

Skills

  • Debugging
  • Desktop Component Repair
  • Technical Troubleshooting
  • Software Debugging
  • Insurance Verification
  • Interpreting Order
  • Verifying Orders
  • Resolving Customer Issues
  • Processing Payments
  • Labeling Prescription
  • Patient Health Information Access
  • Appointment Scheduling
  • Information Security
  • Consultative Sales
  • Inbound and Outbound Calling
  • Excellent customer service skills
  • In-depth knowledge of sales and marketing
    software
  • Ability to remain calm and professional in
    stressful situations
  • Ability to multitask by reading, typing, and
    navigating through applications while
    speaking with customers
  • Prior customer service/troubleshooting
    experience
  • Dependable and consistent, history of good
    attendance
  • Nice CX One Usage
  • Customer service experience
    Excellent communication skills, both verbal
    and written
  • Strong organizational and time management
    skills
  • High level of accuracy and attention to
    detail
  • Ability to multitask and prioritize

Timeline

Technical Support Specialist

Apple
02.2022 - Current

Pharmacy Customer Service Representative

BroadPath Healthcare
06.2021 - 02.2022

High School Diploma -

Biscayne High School

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Jahheem Finch