JAHARA ESTRADA
2-11530 Rue Notre Dame, Point Aux Trembles
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Store Manager
Conti’s Take Out Nook – Argajon Specialty Foods Inc.
2023.04 - 2024.05
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Restaurant Manager
Popoyes Louisiana Kitchen
2021.09 - 2023.03
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Store Manager
Toy Kingdom – International Toyworld Inc.
2021.05 - 2021.08
- Analyzing and having decision making in sales performance
- Inventory management and service management control
- Planning and Organizing
- Handling customer feedback management
- Handling Staff Scheduling
Assistant Store Manager
Levi’s - Instyle Inc.
2020.11 - 2021.05
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Restaurant Manager
Jollibee Foods Corporation
2014.08 - 2020.08
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Analyzing and having decision making in sales performance
- Shift management and quality management
- Inventory management and service management control
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Education
Bachelor of Science - Hotel And Restaurant Management
System Technology Institute
Manila, Philippines01.2014
Skills
- Problem-Solving
- Sales Strategies
- Work Planning and Prioritization
- Multitasking and Organization
- Store operations
- Customer Service Management
- Outstanding communication skills
- Team leadership and coaching
Training
- Front Desk Staff - William’s Hotel, Manila Philippines
- Customer Service Assistant - Max’s Restaurant, Manila Philippines
Languages
English
Native or Bilingual
Timeline
Store Manager
Conti’s Take Out Nook – Argajon Specialty Foods Inc.
2023.04 - 2024.05
Assistant Restaurant Manager
Popoyes Louisiana Kitchen
2021.09 - 2023.03
Store Manager
Toy Kingdom – International Toyworld Inc.
2021.05 - 2021.08
Assistant Store Manager
Levi’s - Instyle Inc.
2020.11 - 2021.05
Assistant Restaurant Manager
Jollibee Foods Corporation
2014.08 - 2020.08
Bachelor of Science - Hotel And Restaurant Management
System Technology Institute