Jahanzaib Adil
Laval,Quebec
Summary
IT professional with experience in technical support, data management, and system security. Skilled in managing CRM tools, ensuring data integrity, and maintaining compliance with privacy regulations. Adept at implementing access control protocols and supporting secure financial operations. Proven ability to resolve technical issues and enhance customer satisfaction in fast-paced environments. Currently pursuing a degree at Trebas Institute, developing expertise in IT and cybersecurity
Overview
4
4
years of professional experience
Work History
Production Data Analyst
RBC
06.2024 - 11.2024
- Managed highly sensitive financial data in a restricted high-security environment, ensuring compliance with banking security protocols.
- Processed and validated transaction records in CRM and bank's internal financial systems, ensuring data integrity and accuracy providing maximum production and account holder verification.
- Enforced access controls and security protocols for confidential financial documents, supporting fraud prevention and risk mitigation.
- Handled secure data processing workflows, improving efficiency while ensuring compliance with data privacy regulations.
Cashier Supervisor
A&W
04.2021 - 03.2023
- Supervised cashier team operations, ensuring efficient service and smooth cash handling during peak hours.
- Managed customer transactions, ensuring accuracy, promptness, and a high level of customer satisfaction.
- Trained and mentored new cashiers on POS systems, customer service standards, and company policies.
- Monitored cash flow, handled deposits, and resolved discrepancies to maintain financial accuracy.
- Ensured the cleanliness and organization of the front-of-house area, adhering to health and safety regulations.
- Addressed customer concerns and resolved issues promptly, maintaining a positive store environment.
Customer Support & VR Games Assistance | Help Desk
MontVR
09.2020 - 12.2020
- Provided technical support for VR games and hardware, troubleshooting issues and optimizing user experiences.
- Utilized CRM systems to track customer inquiries, manage support tickets, and ensure timely resolutions.
- Delivered step-by-step guidance to users, enhancing their understanding of VR technology and improving satisfaction.
- Collaborated with the technical team to resolve system/game issues, contributing to service improvements.
- Stayed current with VR trends and game updates to provide effective support and recommendations.
Education
AEC - Cybersecurity
Trebas Institude
Montreal, QC05-2026
DEC - Computer Science And Technology
Vanier College
Montreal, QC01-2023
High School Diploma -
École Saint-Maxime
Laval, QC02-2021
Certificate - Cybersecurity Professional
Google
Skills
Customer Support & Technical Assistance
Data Management & CRM Tools
Security & Compliance
Cash Handling & Financial Accuracy
Leadership & Team Supervision
Problem-Solving & Communication
Technical & IT Skills
Languages
French
Full Professional
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Production Data Analyst
RBC
06.2024 - 11.2024
Cashier Supervisor
A&W
04.2021 - 03.2023
Customer Support & VR Games Assistance | Help Desk
MontVR
09.2020 - 12.2020
AEC - Cybersecurity
Trebas Institude
DEC - Computer Science And Technology
Vanier College
High School Diploma -
École Saint-Maxime
Certificate - Cybersecurity Professional
Google
Similar Profiles
Julie GatienJulie Gatien
Manager Employee Development and Facilitator, Learning Delivery P&CB at RBCManager Employee Development and Facilitator, Learning Delivery P&CB at RBC
SRILAKSHMI YALAMARTHISRILAKSHMI YALAMARTHI
QA Lead at RBCQA Lead at RBC
Nathania SingletonNathania Singleton
Team Manager at RBCTeam Manager at RBC