Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jahanzaib Adil

LAVAL,QUEBEC

Summary

  • As a confident customer service worker, I pride myself on my ability to build strong relationships with customers, providing them with personalized, empathetic service that exceeds their expectations. I am skilled at staying calm and professional in challenging situations, listening actively to customers' concerns, and finding effective solutions to meet their needs.
  • In addition to these customer-facing skills, I am an excellent team player, collaborating with colleagues to ensure that our customers receive the best possible service. I am proactive in identifying areas for improvement and am committed to ongoing learning and development, both for myself and my team.
  • As someone who has worked in sales for two years, I have developed a strong understanding of my industry and its trends, as well as the competitive landscape. I am able to identify customer needs, build rapport with potential customers, and provide tailored recommendations that meet their needs.
  • I am also skilled at negotiating, handling objections, and closing deals effectively. In my work, I prioritize managing my time and tasks effectively, allowing me to focus on the most promising leads and opportunities. I am a results-driven professional, committed to delivering excellent service and achieving my goals, both for myself and my organization.
  • Overall, I believe that my experience and skills as a confident customer service worker and sales professional make me a strong candidate for a wide range of customer-focused roles.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Kojax Souflaki
05.2023 - 09.2023
  • Managed customer queries and recommendations with courtesy and professionalism.
  • Provided guidance and support to customers, taking into consideration their specific requirements and preferences.
  • Maintained a friendly and welcoming atmosphere to create a positive customer experience.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Customer Service Representative

A&W® Restaurants
03.2020 - 04.2023
  • Assisted customers in placing orders, addressing inquiries, and resolving issues, ensuring a positive food experience.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a high level of product knowledge to provide accurate information and recommendations to customers.
  • Handled and resolved customer complaints and issues professionally and efficiently, resulting in improved customer satisfaction.
  • Collaborated with team members to ensure smooth operations and prompt service during busy shifts.
  • Trained new employees in customer service best practices and A&W's company standards.


Education

In Process Degree - Computer Science

Vanier College
Saint-Laurent, QC
12.2025

High School Diploma -

Saint Maxime
Laval, QC
12.2021

Skills

  • Data Entry
  • Computer Proficiency
  • Team Development
  • Staff Training
  • Customer Service
  • Client Relations
  • Brand Representation

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Customer Service Representative

Kojax Souflaki
05.2023 - 09.2023

Customer Service Representative

A&W® Restaurants
03.2020 - 04.2023

In Process Degree - Computer Science

Vanier College

High School Diploma -

Saint Maxime

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Jahanzaib Adil