Jahanvi Patel
Belleville,ON
Summary
Proficient in JavaScript/TypeScript, CSS, HTML5, SQL, and modern frameworks such as React and Node.js. Experienced in developing scalable applications and collaborating with cross-functional teams to deliver high-quality solutions. Also, Strong foundation in IT support, network infrastructure, system administration, and troubleshooting. Actively seeking roles as a Software Developer, Customer Support, IT Support Specialist, Helpdesk Technician, or Junior software Developer.
Overview
2
2
years of professional experience
Work History
Info.Tech Solutions
Customer Service Representive
05.2022 - 11.2022
- Led regular system maintenance and performed timely hardware and software upgrades, resulting in a $250k increase in revenue through improved system performance and operational efficiency.
- Implemented a web-based training platform for staff, utilizing remote access to onboard employees on new products and processes, boosting staff productivity by 15%.
- Managed a team of three IT Support Engineers, each specializing in different technical areas, leading to a 25% reduction in support requests and faster issue resolution.
- Optimized customer service workflows, improving team efficiency by 12%, which contributed to a 5% increase in overall revenue.
- Maintained an updated database of all hardware and software resources, ensuring quick access for staff to resolve technical issues without delays.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
TechBridge Solutions
IT Support Specialist - Intern
04.2021 - 03.2022
- Assisted customers with a range of technical issues, including internet, phone, and computer troubleshooting, providing support to hundreds of clients across various platforms.
- Identified and implemented new technology solutions that optimized internal processes, leading to a 25% increase in overall sales and operational efficiency.
- Addressed and resolved inquiries from multiple departments, fostering cross-functional collaboration and ensuring prompt issue resolution.
- Collaborated with customer service teams to solve non-technical challenges, contributing to improved customer satisfaction and team productivity.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Post-Graduate Certificate - Web Development
Conestoga College
Kitchener, ON04-2024
Bachelor of Science - Bachelor's Of Computer Application
Narmada College Of Science & Commerce
Bharuch, India09-2020
Skills
Active Directory
Windows Server
Problem Solving
Troubleshooting
Help Desk Support
Server Administartion
Office 365
Desktop Support
Active Listening
Windows Teamwork
Operating System
Customer Service
Timeline
Info.Tech Solutions
Customer Service Representive
05.2022 - 11.2022
TechBridge Solutions
IT Support Specialist - Intern
04.2021 - 03.2022
Post-Graduate Certificate - Web Development
Conestoga College
Bachelor of Science - Bachelor's Of Computer Application
Narmada College Of Science & Commerce
Similar Profiles
Arshdeep KaurArshdeep Kaur
Supervisor at Customer Service RepresentiveSupervisor at Customer Service Representive
Chloe DixonChloe Dixon
Kimbrell Veterinary Clinic at Customer Service RepresentiveKimbrell Veterinary Clinic at Customer Service Representive
Jayla McwellJayla Mcwell
Concentrix at Customer Service RepresentiveConcentrix at Customer Service Representive
Justin ThomasJustin Thomas
Cathay Pacific Airway at Customer Service RepresentiveCathay Pacific Airway at Customer Service Representive
Ravinder KumarRavinder Kumar
Personal Support Worker Student at VONPersonal Support Worker Student at VON