Jahangir Mohammed
Mississauga
Summary
Highly organized and results-driven Clinic & Retail Manager with a strong technical background in Computer Systems Technician - Networking and extensive experience in managing multiple footwear stores and rehab clinics. Skilled in overseeing daily operations, optimizing workflows, and enhancing customer satisfaction in both healthcare and retail environments. Adept at leading diverse teams, ensuring inventory management, and maintaining compliance. Passionate about delivering high-quality service and fostering a productive team atmosphere in a fast-paced setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clinic Manager
Re-Structure Orthotic Centre
10.2021 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Oversee daily operations for 2 rehab clinics, ensuring smooth service delivery and patient satisfaction.
- Collaborate with healthcare providers, assisting with medical examinations, scheduling tests, and ordering supplies.
- Ensure compliance with healthcare regulations and stay updated on medical insurance policies.
- Manage clinic inventory, budget, and financial planning to maximize operational efficiency.
Retail Store Manager
Feet Pro
10.2021 - Current
- Managed 2 footwear stores, ensuring optimal performance and customer satisfaction.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Supervise inventory, supplier relationships, and sales strategies to drive revenue growth.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handle store budgeting, financial reporting, and operational cost management.
Team Leader
Nadeau Foods Inc. (McDonald's)
07.2023 - 10.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Crew Trainer
Nadeau Foods Inc. (McDonald's)
11.2022 - 10.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Crew Member
Nadeau Foods Inc. (McDonald's)
01.2022 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Undergraduate Diploma - Computer Networking
Sheridan College
Mississauga, ON12-2023
Skills
- Healthcare & Retail Operations Management
- Medical Administration & Patient Coordination
- Scheduling & Insurance Processing
- Customer Service & Patient Relations
- Administrative leadership
- Inventory & Supply Chain Management
- HIPAA compliance
- Employee training
- Clinical management
- Budgeting & Financial Planning
- Multi-location Management
- Team Leadership & Staff Training
Languages
English
Professional Working
Hindi
Native or Bilingual
Certification
Certified Fitter - Sigvaris Group
Timeline
Team Leader
Nadeau Foods Inc. (McDonald's)
07.2023 - 10.2023
Crew Trainer
Nadeau Foods Inc. (McDonald's)
11.2022 - 10.2023
Crew Member
Nadeau Foods Inc. (McDonald's)
01.2022 - 11.2022
Clinic Manager
Re-Structure Orthotic Centre
10.2021 - Current
Retail Store Manager
Feet Pro
10.2021 - Current
Certified Fitter - Sigvaris Group
Undergraduate Diploma - Computer Networking
Sheridan College
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