Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jahanavi Ravi Kumar

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Front Desk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Super 8 By Wyndham
08.2023 - 04.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Developed strong working relationships with team members, fostering a positive work environment.

Beauty Advisor

Sephora
06.2022 - 12.2023
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.

Beauty Advisor

London Drugs
09.2020 - 05.2022
  • Wrapped, boxed and weighed bakery department products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Produce Associate

Walmart
03.2019 - 11.2020
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Reduced shrinkage by monitoring prices accurately and verifying that all products were labeled correctly before stocking them on shelves.
  • Provided valuable feedback on product offerings, helping management make informed decisions about new additions and discontinuations.

Education

Bachelor of Science - Biology And Biochemistry

University of Northern British Columbia
Prince George, BC
04.2025

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Appointment Scheduling
  • Verbal and written communication
  • Oral and writing communication
  • Front Office Management
  • Call Routing
  • Hospitality best practices
  • Call forwarding

Languages

English
Full Professional
Punjabi
Professional Working
Hindi
Full Professional

Timeline

Front Desk Receptionist

Super 8 By Wyndham
08.2023 - 04.2024

Beauty Advisor

Sephora
06.2022 - 12.2023

Beauty Advisor

London Drugs
09.2020 - 05.2022

Produce Associate

Walmart
03.2019 - 11.2020

Bachelor of Science - Biology And Biochemistry

University of Northern British Columbia

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Jahanavi Ravi Kumar