JAGWINDER SINGH DELOW
Summary
Accomplished and energetic IT & Telecommunication Project Management Professional with a solid history of achievement in Radio Access Network Performance & Operations. Motivated leader with strong organizational and prioritization abilities, Areas of expertise include Agile & Water fall Project Management Style, Project Installation, Optimization, Operation & maintenance, Solution Design, Customer Relationship Management and Team Management & motivation
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Specialist
Rogers Communications Inc.
Winnipeg, Manitoba, Canada
06.2024 - 02.2025
- Handling & Coordinating the Project Deployment activities for Manitoba Region for Uplift, Microwave, Fiber Cutover, IPRAN Router rollout activities.
- Preparing & Validating the BOM for various activities under IPRAN, Fiber Rollout, Microwave, Active Base Stations, Walk-in-Cabinets, Civil & Steel Materials.
- Managing & coordinating with various Rogers Vendors for RFQ, RFP response and allocating Work Orders along with Purchase Orders, Scheduling the activities.
- Coordinating with Real Estate Liaison Team and Property Land Owners for technical discussions & queries.
- Creating & Validating the Final Close Out Packages for final acceptance.
- Conducting daily Scrum Meeting with various Stakeholders, Vendors & other scheduled teams to maintain deployment schedule timeframe.
- (Contractor)
- Manitoba (Onsite)
Project Management Consultant
MobileComm Technologies Canada
Winnipeg, Manitoba, Canada
12.2020 - 05.2024
- Managed the Project Delivery function for full Project life cycle for all the Milestone & Stages
- Handled & resolved project Constraints such Scope, Schedule Budget & Quality.
- Resource forecasting, dimensioning, Optimization based on Project Scope, by conducting Network activities & Revenue Forecast on Monthly/Quarterly basis.
- Customer Engagement for Quality work delivery & feedback for future improvements.
- Responsible for the RFP Response Submission, POR Quote Submission, PO Tracking, Billing, Vendor Invoicing & Management through PMO team.
- Presentation Project Delivery Reports to Leadership for the Weekly & Monthly review.
- Auditing Organization monthly Gross marginal analysis with respect to Project Delivery as best approach to avoid any cost leakage or missing revenue invoicing.
- Managed the large diverse Team of 250+ Remote Resources of GDC function for best talent hunt and quality delivery.
- Implemented a special CDP plan to build Cross functional Talent Pool to save OPEX.
- Conducting RFI Calls with Customer & ASP partners for Site integration schedule.
- Reviewing the RFDS doc and RF inputs to get the integration scripts prepared for cell site upgrades as well new site integrations.
- Scheduling & align up field integration engineers and tier 1 support engineer to perform Radio Integration for cell sites for GSM/WCDMA/LTE/5G Technologies.
- Co-ordinating with Customer NOC to align Transport router script readiness, for site backhaul readiness.
- Experience in handling troubleshooting for PIM/RTWP cases.
- Extended Tier 2 Support in GSM, Frequency Mixing/Unmixing Projects for Spectrum Carving for future re-use.
- Prepare the Site RTT & COP and get the customer sign-off for final billing.
- (Contractor)
- North America (Remote)
Support Engineer-ICT
DXC Technologies Canada
Brandon, Manitoba, Canada
08.2020 - 12.2020
- Onsite support for CISCO Switched/routers/wireless controllers to upgrade IT infrastructure.
- Resolving Trouble Tickets for end user problems locally as well remotely.
- Preparing Laptop Machine for users, Updating Assets in Database Management tool.
- Dismantling surrendered machines and getting ready for future needs by re-formatting.
- Maintenance & Repair of LAN/WAN network, Wireless Controllers, Aps/Unified Devices, L2/L3 Switches, Routers.
- (T4-Regular)
- (Onsite at Pfizer Plant)
Sr. Network Engineer
Tech Mahindra
Winnipeg, Manitoba, Canada
06.2019 - 02.2020
- Onsite support for CISCO Switched/routers/wireless controllers to upgrade IT infrastructure at customer location
- Conducted Traffic Shifting (T1 & LAN Traffic) for major customer locations during equipment swaps.
- Site handover and customer sign-off
- Perform Walk test for Signal to Noise Ratio and Coverage test in customer premises, post upgradation of IT Infrastructure.
- Performed drive test for SXM radio to identify Voice Quality issues for rectification
- (Contractor)
Solution Architect-Network Roll-Out
Ericsson India Pvt. Ltd
New Delhi, India
10.2017 - 06.2019
- To meet Customer business requirements, Solution designing and its execution by onboarding resources
- Designed Radio Access Network Solutions for Telecom Network Expansion, New Rollout, merger activities.
- Customer acceptance of delivered projects
- Provided Specialist Skills in supporting & troubleshooting network faults & emergencies
- Derived new Product features & Services as FNI (First Node Integration) for our customer
Manager-Network Engineering
Ericsson India Global Services Pvt. Ltd
Gurugram, India
08.2015 - 01.2016
- Monitored RF Network traffic and scheduling optimization & parameter tuning to ensure best network performance
- Scheduled RF Drive Tests & analyze test logs to suggest possible changes in network.
- Continued Interaction with Customer Business Team, for their network feedback/concerns for resolution
- Presented Network Dashboard with Customer and get monthly customer sign-off
- Business Intelligent (BI) & Operation Support System (OSS) usage for KPI & data management
Specialist-Network Consulting
Ericsson India Pvt. Ltd
Chandigarh, India
09.2006 - 07.2015
- Defined team goals & review their performance by measuring Key Performance Indicators
- Lead Circle Network Optimization team for maintain network quality at best level
- Liaison with Government & Other Operators for timely augments of POI interfaces
- Maintained Radio Network KPIs (Availability & RF KPIs) to meet Customer SLA.
- Operation and maintenance of Circle network cell sites with end-to-end approach
- Experience in Radio Cell site configuration change management activities
- Supervised Power & Infra activities (Power Generators, External Alarm Integration).
- Prepared BOM for Radio Access Network Capacity Expansions.
- Derived special project and network activities
Engineer-O&M
Essjay Ericsson Private Limited
New Delhi, India
10.2005 - 09.2006
- Commissioned new sites, transmission links and radio frequency signal repeaters for coverage enhancements
- Radio network alarm & blocked transceivers rectification to ensure best network experience to customer
- Performed routine operation on Ericsson RBS series and Transmission SDH & PDH devices
- Preventive as well as Corrective Maintenance of Radio Cell Sites
Consultant – Field Maintenance
CADtech Consultants Private Limited
New Delhi, India
09.2004 - 10.2005
- Alarm management for the assigned network services of Ericsson to assess the need for updates, upgrades, enhancement, preventive maintenance and new systems and running scripts to modify network configurations
- Took timely action for proposed solutions for customer service requests
- Prioritized hardware faults to meet customer demands within the required time frame
- Maintenance of base transceiver station, Microwave and multiplexer and generating Report
Education
Bachelor of Technology - Electronics & Communication Engineering
Punjab Technical University
01.2004
Diploma - 3 year - Electronics & Communication Engineering
Pt. J. R. Government Polytechnic College
01.2000
Skills
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and punctuality
- Patience and tolerance
- Customer service
- Problem-solving abilities
- Compliance management
- Electronic records management
- Physical storage management
- Compliance monitoring
- Information management
- Adaptability and flexibility
Certification
- Cisco Certified Network - Associate (CCNA 200-301, completed in July’2020)
- Ericsson Certified as RAN (Radio Access Networks) – Associate
- Ericsson Certified as RNO (Radio Network Optimization) – Professional
- Ericsson Global Services Unit BUGS Job Stage 6- Service Engineer –Senior
- Knowledge of PMP and going to appear the PMP exam in Q2 -2025.
Experience & capability
- Bachelor in Electronics & Communication Engineering, WES Certified.
- Total 20+ Year Experience with Leading Organizations in Wireless Telecommunication & Information Technology.
- Work Eligibility as Canadian Citizen, holding PSPC Security Clearance & MB Class 5F Driver License.
- Able to travel throughout Canada as per work needs; Ability to work in odds.
- Strong Knowledge of new technologies in IT & Telecommunications area.
- Ability to prepare, create and translate strategies into future business plans and Device Check points as Key Performance Indicators (KPIs) for performance review.
- Proven Experience in managing, Supporting Staff in creating a Diverse environment.
- Experience in Designing & execution of Technical Solutions for business mergers.
- Experience & Knowledge in Networking Solutions, Devices & various applications as well as software.
- Microwave & Optical Fiber Network Transmission integration/Commission Experience.
- Experience in handling of IT LAN Network and extended Support to IT users in the network.
- Handled Cisco Switches, Routers & Access Points for Information Technology (IT) Infrastructure Network (LAN/WAN) Upgrade activities & IT Support Area.
- Experience in management of multi-function diverse teams for human and financial matters.
- Experience of handling Complex, Large Project Deliveries and ability to create Work Breakdown structures for quality control.
- Experience in Agile, Waterfall & Hybrid project Management techniques.
- Managed business case studies with customers for new sales /business growth opportunities
- Good Communication, Analytic & Problem-Solving skills
- On-boarded New Resources & Conduct Induction training as per organization requirement
- Team motivation and resources as well as vendor management
- Strong ability to track project activities/costs to present status reports.
- Knowledge of Microsoft 360, Zira, DBMS, MS Project and Azure DevOps.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Limited Working
French
Elementary
Timeline
Delivery Specialist
Rogers Communications Inc.
06.2024 - 02.2025
Project Management Consultant
MobileComm Technologies Canada
12.2020 - 05.2024
Support Engineer-ICT
DXC Technologies Canada
08.2020 - 12.2020
Sr. Network Engineer
Tech Mahindra
06.2019 - 02.2020
Solution Architect-Network Roll-Out
Ericsson India Pvt. Ltd
10.2017 - 06.2019
Manager-Network Engineering
Ericsson India Global Services Pvt. Ltd
08.2015 - 01.2016
Specialist-Network Consulting
Ericsson India Pvt. Ltd
09.2006 - 07.2015
Engineer-O&M
Essjay Ericsson Private Limited
10.2005 - 09.2006
Consultant – Field Maintenance
CADtech Consultants Private Limited
09.2004 - 10.2005
Diploma - 3 year - Electronics & Communication Engineering
Pt. J. R. Government Polytechnic College
Bachelor of Technology - Electronics & Communication Engineering
Punjab Technical University