JAGWINDER SINGH
950 Cambie Street, Vancouver,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Professional
All Nations Group Holdings LLP
07.2024 - 03.2025
- Patrolling premises and monitoring surveillance cameras
- Controlling access points and responding to alarms
- Reporting to suspicious activity and enforcing security protocols
- Handling emergencies and de-escalating conflicts
- Conducting visual inspections and documenting incidents, while highlighting your ability to maintain vigilance and observe details
- Monitored system access logs and identified potential security risks or violations
Assistant Manager
DOMINO'S PIZZA CANADA
11.2022 - 07.2024
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Analyze labor and sales on a continual basis
- Ensuring facility and equipment cleanliness based on company standards
- Efficient employee supervision
- Counting inventory and supplies on a nightly basis
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
Vending Machine Technician
RYAN VENDING
12.2021 - 08.2022
- Repairing or replacing vending machines when needed
- Identified and implemented cost-effective solutions for repairing vending machines
- Monitoring inventory levels and replenishing supplies as necessary
- Stocking vending machines with merchandise such as snacks, drinks, lottery tickets, or other items
- Maintaining records of machine activity, including coin and bill deposits and product sales
- Provided technical support to customers via phone or in person regarding vending machine operations
Supervisor and Delivery Driver
PIZZA HUT
10.2019 - 11.2021
- Supervise, co-ordinate and schedule the activities of staff who prepare, portion and serve food
- Estimate and order ingredients and supplies required for meal preparation
- Maintain records of stock, repairs, sales and wastage
- Train staff in job duties, and sanitation and safety procedures
- Manage multiple orders, delivery locations, and customers at the same time
- Deliver orders within an optimal period, ensuring freshness of food and respect for customer preferences
Order Picker
SCI LOGISTICS
01.2019 - 07.2019
- Receiving and checking incoming pick tickets
- Locate products using Material Handling Equipment
- Retrieve orders according to quantity, size etc
- Ensuring accuracy using RF scanner
- Keep records of completed orders
- Adhere to health & safety policies and quality standards
Education
Post-Graduate Certificate - Computer Science
LAMBTON COLLEGE
Toronto, ON01-2019
Bachelor in Computer Science - Computer Science
Rajdhani Engineering College
Bhubaneswar, INDIA08-2016
Skills
- Daily status and incident reporting
- Security resource and company risk management
- Sales monitoring and Budget assistance
- Recruiting and interviewing
- Financial management
- Complaint resolution and De-escalation techniques
- Product knowledge and sales
- Delivery scheduling
- Quality and Document control
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Professional Working
Certification
- First Aid and CPR- Canadian Red Cross- valid till March 06, 2028
Timeline
Security Professional
All Nations Group Holdings LLP
07.2024 - 03.2025
Assistant Manager
DOMINO'S PIZZA CANADA
11.2022 - 07.2024
Vending Machine Technician
RYAN VENDING
12.2021 - 08.2022
Supervisor and Delivery Driver
PIZZA HUT
10.2019 - 11.2021
Order Picker
SCI LOGISTICS
01.2019 - 07.2019
Post-Graduate Certificate - Computer Science
LAMBTON COLLEGE
Bachelor in Computer Science - Computer Science
Rajdhani Engineering College
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