Jagwinder Singh
Surrey
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Efficient Shift Supervisor aiming to increase the value of the company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative Team Leader
Zara
04.2023 - 09.2024
- Increased customer loyalty by addressing concerns promptly and professionally.
- Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
- Coordinated group bookings, ensuring smooth arrivals and departures for large parties of guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Managed phone lines effectively, directing calls appropriately and minimizing wait times for callers.
- Resolved guest complaints diplomatically, leading to increased overall satisfaction ratings.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
Sales Associate
Nike Outlet
01.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Sports Experts
03.2019 - 02.2022
- Greet customers in a warm and enthusiastic manner, inform customers of the different promotions, analyze customer needs and advise them in order to satisfy their requirements, respond to customer objections with ease and confidence, have a general knowledge of the products of other departments in the store, collaborate with store management to ensure an adequate product offering, be aware of the latest product trends, actively participate in product training session
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Diploma in Business Administration -
University of Yukon
12.2020
Skills
Reliability
Customer Engagement
Positive and engaging demeanor
Cash Handling Accuracy
Reliability and punctuality
Store maintenance
Certification
- TIA
- SMART Serve
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Sales Representative Team Leader
Zara
04.2023 - 09.2024
Sales Associate
Nike Outlet
01.2022 - 03.2023
Sales Associate
Sports Experts
03.2019 - 02.2022
Diploma in Business Administration -
University of Yukon
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