JAGWINDER DELOW
Winnipeg
Summary
Accomplished and energetic IT & Telecommunication Project Management Professional with a solid history of achievement in Radio Access Network Performance & Operations. Motivated leader with strong organizational and prioritization abilities, Areas of expertise include Project Installation, RF Optimization, Operation & maintenance, Solution Design, Customer Relationship Management and Team Management & motivation.
IT operations professional with background in managing and optimizing technical infrastructures to support organizational goals. Adept at streamlining processes, enhancing system performance, and ensuring operational continuity. Known for fostering team collaboration and achieving results, with flexible approach to evolving business needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Specialist Manitoba
Rogers Communications Inc.
06.2024 - 01.2025
- Handling & Coordinating the Project Deployment activities for Manitoba Region for Uplift, Microwave, Fiber Cutover, IPRAN Router rollout activities.
- Preparing & Validating the BOM for various activities under IPRAN, Fiber Rollout, Microwave, Active Base Stations, Walk-in-Cabinets, Civil & Steel Materials.
- Managing & coordinating with various Rogers Vendors for RFQ, RFP response and allocating Work Orders along with Purchase Orders, Scheduling the activities.
- Coordinating with Real Estate Liaison Team and Property Land Owners for technical discussions & queries.
- Creating & Validating the Final Close Out Packages for final acceptance.
- Conducting daily Scrum Meeting with various Stakeholders, Vendors & other scheduled teams to maintain deployment schedule timeframe.
Director – Network Engineering North America
MobileComm Technologies Canada
12.2020 - 05.2024
- Handled the Project Delivery function and derive the Project Profitability.
- Resource Dimensioning, Optimization based on Project Work volume, by conducting Network activities & Revenue Forecast on Monthly/Quarterly basis.
- Customer Engagement for Quality work delivery & feedback for future improvements.
- Responsible for the RFP Response Submission, POR Quote Submission, PO Tracking, Billing, Vendor Invoicing & Management through PMO team.
- Presentation Project Delivery Reports to Leadership for the Weekly & Monthly review.
- Auditing Organization monthly Gross marginal analysis with respect to Project Delivery as best approach to avoid any cost leakage or missing revenue invoicing.
- Managed the Diverse Team of 250+ Remote Resources of GDC function for best talent hunt and quality delivery.
- Implemented special CDP plan to build Cross functional Talent Pool to save Operating Cost.
- Conducting RFI Calls with Customer & ASP partners for Site integration schedule.
- Reviewing the RFDS doc and RF inputs to get the integration scripts prepared for cell site upgrades as well new site integrations.
- Scheduling & align up field integration engineers and tier 1 support engineer to perform Radio Integration for cell sites for GSM/WCDMA/LTE/5G Technologies.
- Co-ordinating with Customer NOC to align up Transport router script readiness, for site backhaul readiness.
- Coordinating for E911 Call testing schedules and resource deployment.
- Experience in handling troubleshooting for PIM/RTWP cases.
- Extended Tier 2 Support in GSM, Frequency Mixing/Unmixing Projects for Spectrum Carving for future re-use.
- Prepare the Site RTT & COP and get the customer sign-off for final billing.
Support Engineer-ICT
DXC Technologies Canada
08.2020 - 12.2020
- Onsite support for CISCO Switched/routers/wireless controllers to upgrade IT infrastructure.
- Resolving Trouble Tickets for end user problems locally as well remotely.
- Preparing Laptop Machine for users, Updating Assets in Database Management tool.
- Dismantling surrendered machines and getting ready for future needs by re-formatting.
- Maintenance & Repair of LAN/WAN network, Wireless Controllers, Aps/Unified Devices, L2/L3 Switches, Routers.
Sr. Network Engineer
Tech Mahindra
06.2019 - 02.2020
- Onsite support for CISCO Switched/routers/wireless controllers to upgrade IT infrastructure at customer location.
- Conducted Traffic Shifting (T1 & LAN Traffic) for major customer locations during equipment swaps.
- Site handover and customer sign-off.
- Perform Walk test for Signal to Noise Ratio and Coverage test in customer premises, post upgradation of IT Infrastructure.
- Performed drive test for SXM radio to identify Voice Quality issues for rectification.
Solution Architect-Network Roll-Out
Ericsson India Pvt. Ltd
10.2017 - 06.2019
- To meet Customer business requirements, Solution designing and its execution by onboarding resources.
- Designed Radio Access Network Solutions for Telecom Network Expansion, New Rollout, merger activities.
- Customer acceptance of delivered projects.
- Provided Specialist Skills in supporting & troubleshooting network faults & emergencies.
- Derived new Product features & Services as FNI (First Node Integration) for our customer.
Manager-Network Engineering
Ericsson India Global Services Pvt. Ltd
08.2015 - 01.2016
- Monitored RF Network traffic and scheduling optimization & parameter tuning to ensure best network performance.
- Scheduled RF Drive Tests & analyze test logs to suggest possible changes in network.
- Continued Interaction with Customer Business Team, for their network feedback/concerns for resolution.
- Presented Network Dashboard with Customer and get monthly customer sign-off.
- Business Intelligent (BI) & Operation Support System (OSS) usage for KPI & data management.
Specialist-Network Consulting
Ericsson India Pvt. Ltd
09.2006 - 07.2015
- Defined team goals & review their performance by measuring Key Performance Indicators.
- Lead Circle Network Optimization team for maintain network quality at best level.
- Liaison with Government & Other Operators for timely augments of POI interfaces.
- Maintained Radio Network KPIs (Availability & RF KPIs) to meet Customer SLA.
- Operation and maintenance of Circle network cell sites with end-to-end approach.
- Experience in Radio Cell site configuration change management activities.
- Supervised Power & Infra activities (Power Generators, External Alarm Integration).
- Prepared BOM for Radio Access Network Capacity Expansions.
- Derived special project and network activities.
Engineer-O&M
Essjay Ericsson Private Limited
10.2005 - 09.2006
- Commissioned new sites, transmission links and radio frequency signal repeaters for coverage enhancements.
- Radio network alarm & blocked transceivers rectification to ensure best network experience to customer.
- Performed routine operation on Ericsson RBS series and Transmission SDH & PDH devices.
- Preventive as well as Corrective Maintenance of Radio Cell Sites.
Consultant – Field Maintenance
CADtech Consultants Private Limited
09.2004 - 10.2005
- Alarm management for the assigned network services of Ericsson to assess need for updates, upgrades, enhancement, preventive maintenance and new systems and running scripts to modify network configurations.
- Took timely action for proposed solutions for customer service requests.
- Prioritized hardware faults to meet customer demands within the required time frame.
- Maintenance of base transceiver station, Microwave and multiplexer and generating Report.
Education
Bachelor of Technology - Electronics & Communication Engineering
Punjab Technical University
01.2004
Diploma - 3 year - Electronics & Communication Engineering
Pt. J. R. Government Polytechnic College
01.2000
Skills
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and punctuality
- Patience and tolerance
- Physical stamina and strength
- Critical thinking aptitude
Accomplishments
- Supervised team of 250 staff members.
- Collaborated with team of 10 in the development of Technical Competence Development for GDC Resources.
Certification
- Cisco Certified Network - Associate (CCNA 200-301), 07/01/20
- Ericsson Certified as RAN (Radio Access Networks) – Associate
- Ericsson Certified as RNO (Radio Network Optimization) – Professional
- Ericsson Global Services Unit BUGS Job Stage 6- Service Engineer –Senior
- Knowledge of PMP and going to appear the PMP exam in Q1 -2025.
Experience And Capability
Work Eligibility in Canada, with Holding Class 5F Driver's License and Government Security clearance, PCC, Adult/Child Abuse Registry Checks. Holding 20+ Year Experience in Wireless Telecommunication & Information Technology area with CCNA certification.
Work Experience in LAN/WAN Devices and end User Support via remote screen sharing.
Experience & Knowledge in Project Management techniques, with ability to handle multiple projects together.
Ability to read & write Technical Solution Documents and Manage/Motivate Technical Diverse Staff.
Ability to device various checksums, in order to monitor the Progress Performance for Project activities.
Good Communications, Analytic & Problem-Solving Skills. Ability to Work in long hours.
Good Knowledge of OSI Model , functions and experience in Microsoft 360, Zira, DBMS, Active Library.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Limited Working
Timeline
Delivery Specialist Manitoba
Rogers Communications Inc.
06.2024 - 01.2025
Director – Network Engineering North America
MobileComm Technologies Canada
12.2020 - 05.2024
Support Engineer-ICT
DXC Technologies Canada
08.2020 - 12.2020
Sr. Network Engineer
Tech Mahindra
06.2019 - 02.2020
Solution Architect-Network Roll-Out
Ericsson India Pvt. Ltd
10.2017 - 06.2019
Manager-Network Engineering
Ericsson India Global Services Pvt. Ltd
08.2015 - 01.2016
Specialist-Network Consulting
Ericsson India Pvt. Ltd
09.2006 - 07.2015
Engineer-O&M
Essjay Ericsson Private Limited
10.2005 - 09.2006
Consultant – Field Maintenance
CADtech Consultants Private Limited
09.2004 - 10.2005
Diploma - 3 year - Electronics & Communication Engineering
Pt. J. R. Government Polytechnic College
Bachelor of Technology - Electronics & Communication Engineering
Punjab Technical University
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