Jagwin Jhand
Vancouver
Summary
Results-driven professional with over 10 years of experience in customer service, operations, and administrative support, seeking to leverage strong leadership, organizational, and bilingual communication skills in sales or office administration roles.
Overview
11
11
years of professional experience
Work History
Cabin Crew Member
Porter Airlines
04.2025 - Current
- Proactively identifying potential issues and offering solutions to enhance passenger comfort and satisfaction.
- Maintaining cabin safety by conducting pre-flight checks, performing safety demonstrations and giving passenger safety briefings before takeoff.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Actively participating in pre-flight briefings and post-flight debriefings to enhance communication, operational efficiency, and overall service quality for both passengers and crew.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
Floor Manager/Server Shift Leader
Grapes & Soda
05.2021 - Current
- Skilled in managing day-to-day operations, ensuring smooth service flow, and customer satisfaction during peak hours.
- Strong leadership abilities, overseeing and coordinating front-of-house staff to ensure efficient team collaboration
- Focused on creating a welcoming atmosphere for both guests and team members, fostering a positive, and collaborative environment.
- Developed strategies for increasing sales productivity and profitability within the department.
- Developed and crafted unique cocktails and desserts, showcasing creativity and expertise in food and beverage creation.
Real Estate Administrative Assistant
Sutton Group
02.2021 - 01.2025
- Provided comprehensive administrative support to real estate professionals, managing phone systems, scheduling appointments, and handling logistics for property showings and tours.
- Drafted and distributed promotional materials, listings, and advertising content for approval, ensuring compliance with real estate guidelines and market visibility.
- Assisted with document management and contract preparation, including coordinating with inspectors, appraisers, and facilitating closing processes to ensure timely transactions.
Server/Bartender
Noah's Cafe
12.2021 - 03.2023
- Delivered exceptional guest experiences by maintaining a clean dining area and crafting seasonal cocktails with fresh, high-quality ingredients.
- Supported team development by training new hires on restaurant standards, best practices, and bar preparation techniques.
Server
JW Marriot - Honey Salt at Parq
05.2019 - 02.2020
- Provided personalized service through in-depth menu knowledge, tailored recommendations, and allergy awareness to meet diverse guest needs.
- Supported efficient service operations by managing inventory, preparing espresso-based beverages, and optimizing table arrangements.
- Supervised staff performance, enhanced operational workflows, and provided training on food preparation, safety protocols, and customer service standards.
- Developed creative cocktail menus, curated sake selections, and ensured exceptional guest experiences in a fast-paced dining environment.
Insurance Broker/Agent
Collingwood Insurance Centre Inc
01.2015 - 01.2018
- Provided expert guidance on ICBC Autoplan coverage, evaluated client needs, and recommended tailored vehicle insurance solutions.
- Calculated premiums for home and rental insurance, assessing rebuild costs to ensure accurate policy coverage.
- Managed and organized client files, processed insurance applications, and submitted required documentation to ensure compliance with regulatory standards.
- Handled administrative tasks, including data entry, document verification, and maintaining accurate records for audits and reporting purposes.
- Processed transactions accurately, reconciled payments, and maintained detailed financial records for daily operations.
- Facilitated policy changes, prepared client correspondence, and responded to inquiries, contributing to high levels of customer satisfaction and retention. Explain ICBC Autoplan coverages for vehicle insurance to clients.
Education
Transportation of Dangerous Goods Training
Porter Airlines
Toronto, ON05-2025
Standard First Aid CPR C + AED
St. John Ambulance Saint-Jean
Toronto05-2025
Smart Serve Ontario
Ontario, Canada05-2025
Serving It Right
Responsible Service BC
British Columbia, Canada04-2024
Level 1 General Insurance License - Insurance
Insurance Council of British Columbia
Vancouver, BC11-2014
High School Diploma -
Sir Winston Churchill Secondary
Vancouver, BC01.2014
Skills
- Client relations expert
- Sales expertise
- Excellent communication skills
- Email management
Languages
Chinese (Cantonese)
Limited Working
Japanese
Limited Working
Education
true
References
References available upon request.
Timeline
Cabin Crew Member
Porter Airlines
04.2025 - Current
Server/Bartender
Noah's Cafe
12.2021 - 03.2023
Floor Manager/Server Shift Leader
Grapes & Soda
05.2021 - Current
Real Estate Administrative Assistant
Sutton Group
02.2021 - 01.2025
Server
JW Marriot - Honey Salt at Parq
05.2019 - 02.2020
Insurance Broker/Agent
Collingwood Insurance Centre Inc
01.2015 - 01.2018
Level 1 General Insurance License - Insurance
Insurance Council of British Columbia
High School Diploma -
Sir Winston Churchill Secondary
Transportation of Dangerous Goods Training
Porter Airlines
Standard First Aid CPR C + AED
St. John Ambulance Saint-Jean
Smart Serve Ontario
Serving It Right
Responsible Service BC