Jagwin Jhand
Vancouver,BC
Summary
Diligent Food Service worker with successful history in bar, izakaya and elegant casual settings with a dedication to supporting their team through hard work and knowledgeable service. Looking to grow and improve hospitality skills in a new environment.
Overview
11
11
years of professional experience
Work History
Server
Grapes & Soda
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables(30 pax) simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Server/Bartender
Noah's Cafe
12.2021 - 03.2023
- Maintained a clean and orderly dining area to improve guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock bar supplies, ice, and polish glassware/cutlery
- Crafted special drink and cocktail menu items for seasonal offerings and daily features.
- Prepared garnishes, fresh cocktail ingredients, and syrups while checking the quality of perishable products and cleaning bar fridges.
Server
Honey Salt at Parq
05.2019 - 02.2020
- Creating orders, noting special requests and following up with kitchen to provide top-quality service and minimize complaints
- Making espresso-based drinks such as lattes, cappuccinos and macchiato
- Collecting credit card, cash and gift certificate payments and dispensed change for cash transactions
- Keeping updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Replenishing food/drink items and other supplies, which includes receipt papers, juices, dairy/non-dairy, tea and coffee to insure smooth service through busy periods
- Arranging tables for customers, following established preparation procedures as well as checking reservation notes to provide guests with excellent experiences
Server, Bartender, Floor Manager
Guu with Otokomae
05.2016 - 06.2020
- Prepared sauces, marinades and food for the restaurant
- Kept register accurate through correct billing, payment processing and cash management practices
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, juice, liquor, utensils, napkins, and delivery bags
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity
- Developed drink menu with creative cocktails, sake and craft beer
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
Insurance Broker/Agent
Collingwood Insurance Centre Inc
01.2015 - 01.2017
- Explain ICBC Autoplan coverages for vehicle insurance to clients
- Evaluating the rebuild costs of houses, calculating premiums of home and rental insurance for clients
- Keeping files organized numeral alphabetically, maintaining an organized workplace
- Closing/POS, ensuring transactions have been paid the correct amount and recorded the correct method of payment.
- Calculated quotes and educated potential clients on insurance options
- Finalized sales and collected necessary deposits.
- Reported policy changes and company conditions affecting customer satisfaction.
Sales Clerk, Key Holder
The Candy Aisle
01.2013 - 01.2014
- Opened and closed storefront
- Worked efficiently and independently
- Expressed knowledge of store merchandise and assist customers with the purchase of products
- Handled cashier, accepting forms of payment such as credit card, interact and cash.
- Supported promotional plans by updating signage with price changes.
- Oversaw store operations by counting cash drawers and reviewing equipment management
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Readied items for sales floor stocking by affixing tags and preparing pallets.
Education
High School Diploma -
Sir Winston Churchill Secondary
Vancouver, BC2014
Skills
- Conversational Cantonese and Basic Japanese
- Knowledge in culinary arts and food safety
- Hardworking and able to learn easily
- Works well in a team environment or independently
- Responsible with an excellent ability to interact with the public
Additional Information
- Bronze Cross
- Level 1 General Insurance License
Accomplishments
- Practice piano through the Royal Conservatory of Music to level 8
References
Satoshi Yonemori
(604)725-7215
Timeline
Server/Bartender
Noah's Cafe
12.2021 - 03.2023
Server
Grapes & Soda
05.2021 - Current
Server
Honey Salt at Parq
05.2019 - 02.2020
Server, Bartender, Floor Manager
Guu with Otokomae
05.2016 - 06.2020
Insurance Broker/Agent
Collingwood Insurance Centre Inc
01.2015 - 01.2017
Sales Clerk, Key Holder
The Candy Aisle
01.2013 - 01.2014
High School Diploma -
Sir Winston Churchill Secondary
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