Jagvir Singh
Regina,SK
Summary
Dynamic leader with a proven track record of operational excellence and innovative problem-solving. At Intelcom (Dragonfly), I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined business processes. Skilled in operational oversight and adaptability, my leadership fosters team growth and exceptional service delivery. Achievements include mentoring staff at Coachman Inn Motel, underscoring my commitment to professional development and effective communication.
Overview
7
7
years of professional experience
Work History
Owner Operator
Intelcom (Dragonfly)
09.2022 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Delivering a wide variety of items
- Following delivery driving routes and time schedules
- Loading, unloading, preparing, inspecting and operating the delivery vehicle
Warehouse Forklift Operator
CWS Logistics
09.2021 - 09.2022
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Front Desk Manager
Coachman Inn Motel
07.2019 - 08.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Front Desk Agent
Coachman Inn Motel
06.2018 - 06.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
No Degree - Certificate in Business Admin Level 1
University of Regina
Regina04-2019
Skills
- Operational Oversight
- Leadership
- Problem Solving
- Adaptability
- Communication
- Active listening
- Creative
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Owner Operator
Intelcom (Dragonfly)
09.2022 - Current
Warehouse Forklift Operator
CWS Logistics
09.2021 - 09.2022
Front Desk Manager
Coachman Inn Motel
07.2019 - 08.2022
Front Desk Agent
Coachman Inn Motel
06.2018 - 06.2019
No Degree - Certificate in Business Admin Level 1
University of Regina
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