Jaguar Summers
Temecula
Summary
A Professional Remote Virtual Assistant with 8 years of experience, specializing in administrative support and client relations. A strong history of multitasking skills, self-management, listening and acknowledging internal and external customer needs with a pleasant and positive attitude.
Overview
19
19
years of professional experience
Work History
Senior Scheduler
Lango
03.2024 - Current
- Coordinate with the interpreting services manager as needed on incoming requests and services that vary day to day.
- Answers phones and emails, schedules and confirms appointments with interpreters.
- Liaison between interpreters and clients.
- Fill interpreter appointment requests in a timely manner utilizing all resources possible to maintain customer satisfaction.
Senior Scheduler
Affordable Language Services
09.2023 - 03.2024
- Coordinate with the interpreting services manager as needed on incoming requests and services that vary day to day.
- Answers phones and emails, schedules and confirms appointments with interpreters.
- Liaison between interpreters and clients.
- Fill interpreter appointment requests in a timely manner utilizing all resources possible to maintain customer satisfaction.
Remote Assistant and Supervisor
Smith Bros Appliance Repair
03.2015 - 09.2024
- Managed over 100 calls per day and made appointments and calendar with new and existing clients.
- Built an increased database of past and current clients and hunted down potential customers.
- Organized and maintained online company files, invoices, and other digital documentation.
- Evaluated employee performance and coached and trained new employees.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
Remote Customer Service Dispatcher
Central Communications
04.2005 - 03.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Active listening, empathy, problem-solving and communication with multiple types of customer needs.
- Courteously greeting and answering questions to calls and directing customers to the appropriate department or taking messages
Education
High School Diploma -
Eisenhower Senior High School
Rialto, CA06.1989
Skills
- Staff Motivation and Discipline
- Customer Inquiries
- Inquiry Requests
- Customer Loyalty
- Client Correspondence
- Strategic Decision-Making
- Scheduling and Coordinating
- Initiative and Accountability
- Remote Teamwork Skills
- Great Communication Abilities
Timeline
Senior Scheduler
Lango
03.2024 - Current
Senior Scheduler
Affordable Language Services
09.2023 - 03.2024
Remote Assistant and Supervisor
Smith Bros Appliance Repair
03.2015 - 09.2024
Remote Customer Service Dispatcher
Central Communications
04.2005 - 03.2015
High School Diploma -
Eisenhower Senior High School
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