JAGSIR (KEVIN) TATLA
Vancouver,BC
Summary
Versatile Senior Manager specializing in business process improvement and change management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Over eight years of leadership experience in government, politics and non-profit sectors. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
8
8
years of professional experience
Work History
Senior Manager, IT, Data Management & Automation
DIVERSEcity Community Resources Society
05.2023 - Current
- Primary business analyst and IT lead for all organizational procurements, digital transformation, centralization, system creation and restructuring.
- Projects included evaluation and implementation of HRIS system, finance processes (ERP, AP, AR, Payroll), procurement process, creation of internal organization wide intranet, server security and all vendor contract restructuring.
- Initiated real-time data analysis improving decision-making by 20%
- Provided leadership on the development of business process automation that reflects meaningful commitments to the principles of truth and reconciliation and equity, diversity and inclusion and promote service excellence.
- Led the development and implementation of various client management systems (Microsoft Dynamics 365) across the organization.
- Integration and development completed through a robust project management approach.
- Responsible for communicating and prioritizing the strategic business needs to executive leadership where there are critical challenges, growth opportunities or risks associated.
- Enhanced system integration leading to a 30% increase in service delivery efficiency.
- Led the effort across the organization to support integrated service delivery, including the development of internal IT policy and procedures.
- This includes developing change management plans to support uptake at all levels of the organization, as well as strategies to support digital service delivery investments.
- Projects included automating payroll management system, centralized intake, dashboards of KPI framework, creation of board portal, internal ticketing system, LMS and SharePoint and cloud integration.
Manager, Volunteer & Community Connections
DIVERSEcity Community Resources Society
04.2022 - 04.2023
- Ensured 16 FT direct reports, program staff are managed from a strength-based approach and compliance with Collective Agreement and agency Policies & Procedures.
- Ensured all staff provide professional, client-centered support which enables culturally agile and excellent service.
- Streamlined operation and business processes of departments, by incorporating digital tools to operations.
- Utilized an intersectional lens to develop services that are tailored appropriately according to age, culture, socioeconomic background, gender, sexual orientation, income, language level, pre-and post-migration experiences to ensure accessibility to all newcomers.
- Participated collaboratively within internal teams, external committees, advisory groups and relevant networks to be informed and updated on emerging issues, build capacity of programming and to advocate on behalf of newcomers to help address service gaps in the community.
- Successfully secured $3 million in renewal seniors funding and submitted a $4 million ESDC funding application for pilot programming combining intergenerational programming and volunteers.
- Led proposal of research and implementation of volunteer-based law clinic to board and executive team.
Manager, Community Resources
Mission Community Services Society
12.2019 - 04.2022
- Leading the restructuring and creation of a "Community Resource" department. Restructuring over $1.5 million in funding.
- Including the development and implementation of organization wide policy, operations and procedures.
- Directly supervising the organization's Settlement, Seniors, Food Centre, Fundraising, Civic Engagement and Public Relations departments. Including 9 direct reports.
- Built and maintained strong relationships, as main contact on behalf of the organization, with government agencies, non-profits, businesses, and community groups to create partnerships and leverage resources effectively.
- Responsible for fund development including researching and applying for Government grants. Increased success rate by 24%.
- Ensured restructuring to maximize business process systems, by including digital platforms to an array of service functions.
- Maintained accurate records and data related to available resources, community needs, program outcomes and resource utilization.
- Created necessary data systems to house all organizational information and KPIs.
Campaign Manager
Campaign to Elect Liberal Candidate Jati Sidhu
09.2019 - 11.2019
- Led all campaign operations, fundraising, field organizing, communications strategy, outreach initiatives, and media.
Constituency Assistant & Assistant Manager
Constituency Office of Member of Parliament, Jati Sidhu
02.2016 - 11.2019
- Advocated on behalf of 500+ constituents in their cases involving various government departments.
- Responded to day-to-day public queries about Government policies and legislation.
- Managed comprehensive community outreach plan to engage with the riding, roll out government programs such as Canada Summer Jobs, and communicate local issues to Ottawa.
- Organized 11 public consultations in the riding, most notably our legalization of cannabis with Minister Bill Blair, Electoral Reform with members of the task force, Budget roundtables and Indigenous and Reconciliation tables with 37 bands across the riding with Parliamentary Secretary, Yvonne Jones.
- Developed content for email newsletters, Householders, and "Ten Percenter's", and social media in collaboration with staff and the Member.
- Crafted media advisories, press releases and speeches for a wide variety of audiences.
- Maintained database of 1000+ constituents and volunteers by utilizing case management programs.
- Analyzed relevant data to highlight and address real-time and forecasted trends in the riding.
- Provided training and guidance to four new staff members and volunteers.
Education
Green Belt, Lean Six Sigma -
University System of Georgia
OnlineCertificate, Digital Transformation Leadership -
Simon Fraser University
12.2023
Bachelor of Arts - Economics
University of The Fraser Valley
2017
Business Administration Diploma -
University of The Fraser Valley
2016
Skills
Strategic Planning
Cross-Functional Collaboration
Operations Management
Cross-functional Team Coordination
Data-driven decision-making
Complex Problem-Solving
Business process improvement
Proficient Project Management
Volunteer Experience
- Co-Founder, Daya Community Foundation 2022 - Present
- Council Member, Local Immigration Partnership Mission 2018 - 2022
- Board Member, Little Hearts Foundation, 2016 - 2020
- Director, Constituency Youth Council, 2017 - 2019
- Co-Founder UFV Economic Student Association 2016 - 2018
Timeline
Senior Manager, IT, Data Management & Automation
DIVERSEcity Community Resources Society
05.2023 - Current
Manager, Volunteer & Community Connections
DIVERSEcity Community Resources Society
04.2022 - 04.2023
Manager, Community Resources
Mission Community Services Society
12.2019 - 04.2022
Campaign Manager
Campaign to Elect Liberal Candidate Jati Sidhu
09.2019 - 11.2019
Constituency Assistant & Assistant Manager
Constituency Office of Member of Parliament, Jati Sidhu
02.2016 - 11.2019
Green Belt, Lean Six Sigma -
University System of Georgia
Certificate, Digital Transformation Leadership -
Simon Fraser University
Bachelor of Arts - Economics
University of The Fraser Valley
Business Administration Diploma -
University of The Fraser Valley
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