DILPREET KAUR
Brampton
Summary
Adept at driving growth in the competitive tech market, my tenure at IO Solutions showcases a blend of strategic planning and persuasive communication. Leveraging environmental features education and retention strategies, I've built influential networks and enhanced customer technical support, fostering significant customer engagement and satisfaction. Hard-working professional with experience in consultative sales, customer loyalty, and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical sales representative
IO solutions
01.2022 - 06.2024
- Maintained up-to-date knowledge of company products, services, pricing policies, promotions, competitors' offerings.
- Provided technical product training for sales staff, customers, and partners.
- Built a network of contacts within the industry to drive growth opportunities.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Proficiently handled high call volumes while maintaining quality service standards.
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
- Built trust with customers through personalized conversations.
- Utilized effective communication skills to provide customers with solutions to their inquiries.
- Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions.
- Listened to feedback from call manager and implemented changes in future calls.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Sewing Machine Operator
Punjab Boutique
02.2021 - 01.2022
- Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
- Produced high-quality garments through careful monitoring of stitch quality and consistency.
- Supported performance targets by maintaining clean and neat work areas.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Adhered to safety protocols while operating industrial sewing machines, resulting in zero workplace accidents during tenure.
- Completed quick and safe threading and needling changing operations to keep production on schedule.
Education
Business management - Business
cambrian college of applied arts and technology
12.2021
Skills
- Retention Strategies
- Environmental Features Education
- Persuasion techniques
- Remote sales
- Workplace safety
- Industrial sewing
- Production speed
- Stitch speed adjustment
- Alterations expertise
- Fabric cutting
Certification
- First aid and CPR
- Security
LANGUAGES
Hindi - Native
Punjabi - Native
English - Fluent
Timeline
Technical sales representative
IO solutions
01.2022 - 06.2024
Sewing Machine Operator
Punjab Boutique
02.2021 - 01.2022
Business management - Business
cambrian college of applied arts and technology
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