Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jagseer Singh

Edmonton,AB

Summary

Accomplished Operations Manager with a proven track record at Flying Falcon Logistics inc, enhancing operational efficiency and customer satisfaction. Skilled in inventory management and team leadership, excel in implementing policies and procedures, achieving a significant increase in performance metrics. Expert in problem-solving and staff training, consistently Delivered results beyond expectations.

Overview

7
7
years of professional experience

Work History

Operations Manager

Flying Falcon Logistics Inc
02.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Security Supervisor

Guardium Security Services
08.2021 - 02.2022
  • Conducted regular Hourly patrols of Sites to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Prepared and submitted reports to keep management informed of security activities and developments.

Delivery Courier

Skip The Dishes
08.2021 - 02.2022
  • Followed company policies and procedures during shift.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.

Delivery Driver

Papa John's Pizza
03.2020 - 08.2020
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Administrative Assistant

Blue Riders Ltd
09.2018 - 08.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed 50 incoming calls and 200 emails per day
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained inventory of office supplies and placed orders.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.

Assistant Manager

Seven Eleven
01.2019 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Cashier

Seven Eleven
02.2018 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required

Education

High School Diploma -

NorQuest College
Edmonton, AB
09.2018

Bachelor of Arts - Arts

Panjab University
Chandigarh
05.2017

Skills

    Problem-Solving

    Team Leadership

    Staff Training

    Inventory Management

    Policies and procedures implementation

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Operations Manager

Flying Falcon Logistics Inc
02.2022 - Current

Security Supervisor

Guardium Security Services
08.2021 - 02.2022

Delivery Courier

Skip The Dishes
08.2021 - 02.2022

Delivery Driver

Papa John's Pizza
03.2020 - 08.2020

Assistant Manager

Seven Eleven
01.2019 - 03.2020

Administrative Assistant

Blue Riders Ltd
09.2018 - 08.2020

Cashier

Seven Eleven
02.2018 - 12.2018

High School Diploma -

NorQuest College

Bachelor of Arts - Arts

Panjab University
Jagseer Singh