Jagseer Singh
Edmonton,AB
Summary
Accomplished Operations Manager with a proven track record at Flying Falcon Logistics inc, enhancing operational efficiency and customer satisfaction. Skilled in inventory management and team leadership, excel in implementing policies and procedures, achieving a significant increase in performance metrics. Expert in problem-solving and staff training, consistently Delivered results beyond expectations.
Overview
7
7
years of professional experience
Work History
Operations Manager
Flying Falcon Logistics Inc
02.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Security Supervisor
Guardium Security Services
08.2021 - 02.2022
- Conducted regular Hourly patrols of Sites to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
Delivery Courier
Skip The Dishes
08.2021 - 02.2022
- Followed company policies and procedures during shift.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
Delivery Driver
Papa John's Pizza
03.2020 - 08.2020
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Administrative Assistant
Blue Riders Ltd
09.2018 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed 50 incoming calls and 200 emails per day
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Assistant Manager
Seven Eleven
01.2019 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cashier
Seven Eleven
02.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required
Education
High School Diploma -
NorQuest College
Edmonton, AB09.2018
Bachelor of Arts - Arts
Panjab University
Chandigarh05.2017
Skills
Problem-Solving
Team Leadership
Staff Training
Inventory Management
Policies and procedures implementation
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Operations Manager
Flying Falcon Logistics Inc
02.2022 - Current
Security Supervisor
Guardium Security Services
08.2021 - 02.2022
Delivery Courier
Skip The Dishes
08.2021 - 02.2022
Delivery Driver
Papa John's Pizza
03.2020 - 08.2020
Assistant Manager
Seven Eleven
01.2019 - 03.2020
Administrative Assistant
Blue Riders Ltd
09.2018 - 08.2020
Cashier
Seven Eleven
02.2018 - 12.2018
High School Diploma -
NorQuest College
Bachelor of Arts - Arts
Panjab University
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