Microsoft Windows
Jagseer Sandhu
Customer Service Representative
Brampton,Nova Scotia
Summary
Results-oriented Customer service representative possessing first-rate communication, problem analysis and organizational skills. Adaptable professional with 3 years of experience in customer service and customer relations. Tech-savvy with proficiency in office equipment operations.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Head Customer Service Representative
Canadian Tire
Bridgewater, Nova Scotia
11.2021 - 03.2023
- Lead and motivate a team of customer service representatives to achieve departmental goals and objectives.
- Provide ongoing coaching, training and support to ensure team members are equipped with the necessary knowledge and skills to provide exceptional customer service.
- Manage escalations and complex customer issues, providing timely and effective solutions that meet or exceed customer expectations.
- Collaborate with other departments to develop and implement customer retention strategies.
- Stay up-to-date with industry trends and customer service best practices, and share knowledge and insights with the team.
- Ensure compliance with company policies and procedures, as well as applicable laws and regulations.
- Meeting personal and customer service team sales targets and call handling quotas.
- Maintaining accurate records of customer interactions, managing customer accounts, and keeping documentation organized
Customer Service Representative
Canadian Tire
Bridgewater, Nova Scotia
12.2020 - 11.2021
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Responded to customer requests for products, services, and company information.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
High School Diploma -
SKS High School
Firozepur, India 02.2016 - 03.2018
Associate of Science - Computer Engineering Technology
Northern College of Technology
Toronto, ON 06.2018 - 10.2020
Skills
Problem-solving
Communication
Technical Skills
Abiility to Learn
Time Management
Attention to Details
Report preparation
Software
Timeline
Head Customer Service Representative
Canadian Tire
11.2021 - 03.2023
Customer Service Representative
Canadian Tire
12.2020 - 11.2021
Associate of Science - Computer Engineering Technology
Northern College of Technology
06.2018 - 10.2020
High School Diploma -
SKS High School
02.2016 - 03.2018