Jagrut Purohit
Kamloops,Canada
Summary
Energetic Sales Professional dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Head of the Department, Pharmaceuticals
Elys Chemical Industries Ltd
02.2023 - 07.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Head of Pharmaceuticals
Crown Healthcare (K) Ltd
09.2021 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Key Accounts Manager
Dawa Life Sciences
07.2020 - 08.2021
- Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
- Optimized resource allocation by monitoring budgets closely while overseeing projects from inception till conclusion.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
Business Development Manager
Unisel Pharma (K) Ltd
01.2015 - 06.2020
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Assistant Manager
Binico Enterprises Ltd
01.2014 - 12.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Office Administrator
I-Code Ltd
03.2012 - 06.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Education
ABE Diploma - Business Management Level
Oshwal College
Nairobi, NairobiSkills
- Team Management
- Ethics and integrity
- Team Player
- Self-motivated
- Customer Service
- Relationship building and management
- Flexible Schedule
- Time Management
- Problem Solving
- Adaptability
Timeline
Head of the Department, Pharmaceuticals
Elys Chemical Industries Ltd
02.2023 - 07.2024
Head of Pharmaceuticals
Crown Healthcare (K) Ltd
09.2021 - 06.2022
Key Accounts Manager
Dawa Life Sciences
07.2020 - 08.2021
Business Development Manager
Unisel Pharma (K) Ltd
01.2015 - 06.2020
Assistant Manager
Binico Enterprises Ltd
01.2014 - 12.2014
Office Administrator
I-Code Ltd
03.2012 - 06.2012
ABE Diploma - Business Management Level
Oshwal College
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