JAGROOP MAVI
Surrey,Canada
Summary
Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Secretary - Hospital at Home
Vancouver Coastal Heath
Vancouver, British Columbia
12.2023 - Current
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Provided administrative support to the Office Manager and other staff members.
- Maintain client/patient charts entering data into a computerized system and updating statistics on client/patient attendance
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Station Attendant
West Coast Express Translink
Vancouver, Canada
10.2018 - 11.2024
- Maintain exceptional levels of customer service among all West Coast Express customers by responding to guest needs, attending to service questions, and directing guests to the appropriate areas for boarding.
- Manage the quality assurance program across the West Coast Express train service by performing on-site evaluations, internal audits, and conducting customer surveys based on the service received.
- Assist guests of all ages, including children, youth, adults, and seniors, by responding to their queries in a prompt and professional manner.
- Offer immediate emergency response in appropriate circumstances through the administration of first aid and/or CPR when needed.
Client Service Supervisor
Wavefront Centre for Communication Accessibility Hearing Clinic
Vancouver, Canada
06.2022 - 12.2023
- Provide exceptional customer service to patients, addressing inquiries, providing information, and resolving issues in a timely and professional manner.
- Schedule appointments and coordinate with patients to ensure prompt, appropriate service.
- Manage billing and insurance claims for patients, ensuring accurate and timely submission, and follow-up.
- Assist with hearing aid fittings, adjustments, and repairs, working closely with the clinic's hearing care professionals to ensure optimal patient outcomes.
- Participate in training and continuing education programs to stay up-to-date on hearing aid technology and industry trends.
- Collaborate with other staff members to ensure smooth clinic operations.
- Ensure adherence to clinic policies and procedures, as well as relevant laws and regulations
Assistant Manager of Scheduling
Sarrma Janitorial Cleaning
Vancouver, Canada
12.2017 - 09.2019
- Ensure building security by checking entrances and exits for safety and security hazards.
- Organize schedules, workflows, and shift coverage to meet business demands
- Maintain inventory accuracy by counting stock and reconciling discrepancies
- Manage employee schedules and communicate shift timings and job duties to employees
- Process employee time-off requests and ensure adequate staffing levels are maintained
- Analyze scheduling data to optimize employee schedules
Education
Associate of Arts - Arts
Alexander College
Vancouver, BC03.2021
High School Diploma -
The Doon International School
India04.2016
Diploma in Business Management - Business Management
Indian Institute of Skill Development Training
Delhi IndiaSkills
- Strong customer service skills
- Efficient multitasking abilities
- Attention to detail
- Effective communication skills
- Proficient in electronic health records (EHR)
- Proficient in billing software
- Effective problem-solving skills
- Excellent time management skills
- Organizational skills
- Proficient in medical terminology
Volunteer Experience
Lakshay Trust, Volunteered remotely and in person for Lakshya Trust, a non-profit organization focused on empowering and improving the lives of LGBTQIA+ individuals in Gujarat, India. Collaborated with staff members and other volunteers to plan and implement various programs and initiatives aimed at promoting inclusivity and raising awareness about LGBTQIA+ issues in India. Provided emotional support and guidance to LGBTQIA+ individuals and their families through one-on-one counseling sessions and support groups, utilizing online communication tools. Conducted remote outreach activities to spread awareness about HIV/AIDS prevention, safe sex practices, and STI testing and treatment options in India. Contributed to the development and implementation of remote fundraising strategies to support the organization's ongoing efforts to empower and uplift marginalized communities in India.
Languages
- Punjabi, Professional
- Hindi, Professional
Certification
Introduction to Healthcare - Stanford University (Online)
Healthcare Organization Operations Certificate - Rutgers, The State University of New Jersey
Global Environmental Management - Technical University of Denmark (DTU)
Languages
Hindi
Professional
Punjabi
Full Professional
References
References available upon request.
Timeline
Secretary - Hospital at Home
Vancouver Coastal Heath
12.2023 - Current
Client Service Supervisor
Wavefront Centre for Communication Accessibility Hearing Clinic
06.2022 - 12.2023
Station Attendant
West Coast Express Translink
10.2018 - 11.2024
Assistant Manager of Scheduling
Sarrma Janitorial Cleaning
12.2017 - 09.2019
Associate of Arts - Arts
Alexander College
High School Diploma -
The Doon International School
Diploma in Business Management - Business Management
Indian Institute of Skill Development Training
Similar Profiles
Amanda PierceAmanda Pierce
Medical Coding and Billing at Coastal Community HeathMedical Coding and Billing at Coastal Community Heath
Megan WarrenMegan Warren
Occupational Therapist at Vancouver Coastal Health - G.F Strong Rehabilitation CentreOccupational Therapist at Vancouver Coastal Health - G.F Strong Rehabilitation Centre
Lovepreet KaurLovepreet Kaur
Housekeeping Aide (Full-time) at Vancouver Coastal HealthHousekeeping Aide (Full-time) at Vancouver Coastal Health
DALjIT SINGHDALjIT SINGH
Farm Supervisor at Sahib Lanour Supply LtdFarm Supervisor at Sahib Lanour Supply Ltd
Arshdeep SinghArshdeep Singh
Machine Operator/Assembler (Part Time/Full Time) at Right Away Cutting and CoringMachine Operator/Assembler (Part Time/Full Time) at Right Away Cutting and Coring