Jagroop Singh
Toronto
Overview
8
8
years of professional experience
Work History
Team Lead, Investments
BMO Financial Group
Toronto
09.2025 - Current
- Directed team meetings to align project goals, timelines, and quality standards.
- Optimized service quality and satisfaction by analyzing key customer feedback.
- Streamlined onboarding by developing comprehensive staff training and skill-development materials.
- Managed a high-volume investment team, ensuring regulatory compliance for complex transactions.
- Supervised automated workflows as Bot Manager to integrate digital and manual processes.
- Spearheaded RPA and automation initiatives to eliminate operational bottlenecks.
- Resolved high-priority stakeholder escalations and complex investment discrepancies.
- Mentored team members with real-time technical support and subject matter expertise.
- Analyzed KPIs to optimize workflow distribution and maintain SLAs during peak volumes.
Treasury Payments & Solutions Analyst
BMO Financial Group
Toronto
01.2022 - 09.2025
- Executed CDD/EDD investigations for high-risk commercial clients, verifying identities and complex financial profiles.
- Assessed risk levels for business relationships by analyzing transaction patterns for potential money laundering.
- Ensured strict AML compliance by implementing bank policies and reporting suspicious activities to authorities.
- Optimized due diligence through data analysis and monitoring systems to detect financial anomalies.
- Achieved 100% SLA compliance for daily transactions by strictly following documented operational procedures.
- Authored and maintained internal product documentation to ensure process consistency.
- Awarded "Quarterly Spotlight" for proactive team support and consistent availability in high-volume periods.
Personal Banking Associate
BMO Financial Group
Port Hope
02.2020 - 12.2021
- Analyzed client needs to deliver tailored personal, business, and investment banking solutions.
- Resolved high-stakes grievances for vulnerable fraud victims, leveraging internal resources to mitigate losses.
- Executed Mutual Fund and GIC sales alongside personal and business account originations.
- Conducted financial health checks to identify and capture investment and planning opportunities.
- Managed branch operations, including inventory, escalated service requests, and application tracking.
- Collaborated across teams to resolve complex customer issues and maintain service excellence.
- Awarded "Quarterly Spotlight" for driving branch growth through superior customer service.
Compliance Officer
HSBC
Dubai
02.2018 - 02.2020
- Verified customer identities and risk profiles to ensure strict adherence to KYC policies.
- Monitored transactions and reported suspicious activities in compliance with AML regulations.
- Managed complaint resolution and escalation processes per DFSA regulatory standards.
- Advised executive leadership on policy updates, special projects, and regulatory initiatives.
- Drafted high-level communications, including amended policies, board presentations, and formal client responses.
- Evaluated novel and complex Outside Activity (OA) disclosures to mitigate potential conflicts of interest.• Supported internal investigations and the escalation of complex regulatory complaints.
Education
Bachelor of Business Administration - Accounting
Trent University
CanadaCanadian Investment Funds Course
Canadian Securities Course
Hobbies and Interests
- Photography
- Hiking
- Badminton
- Reading
- Puzzles
Languages
- Punjabi
- Hindi
- English
- Punjabi
- Hindi
Timeline
Team Lead, Investments
BMO Financial Group
09.2025 - Current
Treasury Payments & Solutions Analyst
BMO Financial Group
01.2022 - 09.2025
Personal Banking Associate
BMO Financial Group
02.2020 - 12.2021
Compliance Officer
HSBC
02.2018 - 02.2020
Bachelor of Business Administration - Accounting
Trent University
Canadian Investment Funds Course
Canadian Securities Course