Jagroop Singh
Kingston,ON
Summary
Cultivated and maintained key client relationships across multiple campaigns in diverse industries to enhance customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
General Manager
Paradiso Pizza and Subs
02.2023 - Current
- Oversaw daily operations, ensuring efficiency in food preparation and service delivery.
- Developed staff training programs, enhancing team performance and customer satisfaction.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Analyzed sales trends to adjust menu offerings and promotional strategies effectively.
Cook
Paradiso Pizza and Subs
02.2022 - 02.2023
- Prepared high-quality pizzas and subs according to established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workspace, adhering to health and safety regulations.
- Operated kitchen equipment efficiently, including ovens, grills, and fryers, ensuring optimal performance.
- Trained new staff on food preparation techniques and proper kitchen procedures for consistency in service.
LEAD A TEAM, Packing
R.D.J. Bakeries Ltd.
01.2021 - 02.2022
- Used strong communication skills to collaborate with team members to ensure efficient service.
- Processed orders, determined charges, and oversaw billing and payments.
- Created and maintained office forms and procedures to assist with administrative tasks.
- Coordinated the repair and maintenance of office supplies and equipment bi-weekly.
- Working in line and helping other colleagues.
- Packing the different types of products like cookies and biscuits and cracker.
- Analyze the working speed and working environment and analyze the cracker’s texture and physical appearance.
WAREHOUSE ASSOCIATE
Amazon YYZ4
04.2020 - 01.2021
- Responsible for picking the order in given time with proper description.
- Promptly respond to team leader and supervisor.
- Experience of RF scanner.
- Order picker in warehouse with proper speed and always ready to work overtime.
- Having packing experience Sometime working in packing department.
Customer Service Representative
Easy day
04.2017 - 12.2019
- Responsible for managing 45+ accounts in manufacturing industry while ensuring quality service.
- Promptly respond to customer enquiries in person or via phone, email, mail, or social media.
- Quickly and efficiently open customer accounts by accurately recording account data.
- Maintain financial accounts by processing customer adjustments timely and professionally.
- Increased customer base by 30% during the year 2019 due to the delivery of quick service.
- Kept records of customer interactions, processed customer accounts and filed documents.
Education
Human Resource Management – business
CANADORE COLLEGE AT STANFORD
Mississauga, ON04.2021
Project management – business
ST. LAWRENCE COLLEGE
Kingston, ON08.2020
Bachelor of Science - Science
PANJAB UNIVERSITY
Chandigarh, Punjab, India05.2017
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
- Adaptable to both Microsoft Windows 10 and Mac OS X environments
- Skilled in communication, emphasizing team collaboration and customer service
- Capable of organizing, multitasking, and solving problems effectively
- Over one year of experience in general labor across various warehouses and bakeries
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
AWARDS AND HONORS
Completed PROJECT MANAGEMENT or more letter-graded units during the quarter with a 3.7 GPA., Completed my BACHELOR OF SCIENCE (GENERAL) (3 YEAR) from PANJAB UNIVERSITY, CHANDIGARH in SECOND DIVISION., Having HUMAN RESOURCE MANAGEMENT certificate with more than 3.0 GPA
Timeline
General Manager
Paradiso Pizza and Subs
02.2023 - Current
Cook
Paradiso Pizza and Subs
02.2022 - 02.2023
LEAD A TEAM, Packing
R.D.J. Bakeries Ltd.
01.2021 - 02.2022
WAREHOUSE ASSOCIATE
Amazon YYZ4
04.2020 - 01.2021
Customer Service Representative
Easy day
04.2017 - 12.2019
Human Resource Management – business
CANADORE COLLEGE AT STANFORD
Project management – business
ST. LAWRENCE COLLEGE
Bachelor of Science - Science
PANJAB UNIVERSITY