Jagroop Singh
Burnaby,BC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
Work History
Barista
Faubourg Paris Cafe
10.2018 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
Supervisor
Faubourg Paris Cafe
10.2018 - Current
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Health Care Aide
Villa Carital
10.2024 - 12.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Cashier Team Lead
Burger King
06.2016 - 11.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Increased customer loyalty and retention.
Education
High School -
Baring Collegiate Senior Secondary School
Associate of Science - Health Care Assistant
Douglas College
Coquitlam, BC12-2024
Associate of Health Sciences -
Langara College
01.2018
Skills
- Computer Skills
- Cash Register and Handling
- POS System Operations
- Table Setting Knowledge
- Conflict Mediation
- Excellent Memory
- Coffee Machinery
- Sales Expertise
- Opening and Closing Coordination
- Sandwich Preparation
Timeline
Health Care Aide
Villa Carital
10.2024 - 12.2024
Barista
Faubourg Paris Cafe
10.2018 - Current
Supervisor
Faubourg Paris Cafe
10.2018 - Current
Cashier Team Lead
Burger King
06.2016 - 11.2018
High School -
Baring Collegiate Senior Secondary School
Associate of Health Sciences -
Langara College
Associate of Science - Health Care Assistant
Douglas College
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