Summary
Overview
Work History
Education
Skills
Certification
Availability
References
Languages
Timeline
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Jagroop Singh

Jagroop Singh

Toronto,ON

Summary

To obtain a position in the technical support industry that allows me to use my extensive education and skills to make a positive contribution to the organization while gaining knowledge and experience that will further develop my career within the organization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Store Manager

Rawal Agencies
01.2022 - 12.2022
  • Delivers superior service in order to maximize customer satisfaction
  • Handles 100+ calls in a day
  • Provide customers with the best solutions
  • Team player and communicate with colleagues clearly
  • Excelling in organizational and time management skills by delivering excellent results in a fast-paced work environment
  • Outstanding technological Skills
  • Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer troubleshooting issues regarding technological products
  • Play a key role in addressing concerns, providing subject matter guidance to customers and partners, and being accountable for problem-solving and raising matters to the appropriate people.

Customer Service Associate

Shahjahanpur Law Firm
07.2019 - 12.2019
  • Update the company database by inputting information from each call and keeping every customer field current
  • Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
  • Work on special short-term projects to offer customized support for new products or products at end-of-life
  • Monitor the customer satisfaction levels and develop methods for increasing them
  • Assist in creating ways for delivering excellent customer service to irate or problematic customers.

Technician

CNC Catastrophe
Shahjahanpur , Utterpradesh
11.2020 - 03.2021
  • Organized work to meet demanding production goals.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed job reports and logs immediately following service calls.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Inspected equipment to identify areas of wear or causes of malfunctions.

Education

Diploma in Business Management -

Loyalist College
Toronto, ON
01.2023

High School Graduate (Commerce Majors) -

Golden Flower Public School
01.2019

Skills

  • Comprehensive technological knowledge
  • Team player with a positive attitude
  • Highly Flexible
  • Financial Knowledge
  • Advanced knowledge of investing and credit processes
  • People Person
  • Customer relationship development while maintaining a high level of professionalism
  • Customer handling skills
  • Exemplary communicator
  • Strive to achieve targets
  • Team motivation & leadership
  • Proficiency in MS Office and Internet application
  • Staff Management
  • Customer Service
  • Time Management
  • Order Management
  • Inventory Management
  • Customer Response
  • Multitasking and Organization
  • Verbal and Written Communication
  • Work Planning and Prioritization
  • Management Training

Certification

  • Life License Qualification Program (LLQP), 2022
  • Anti-Money Laundering in Financial Industry, 2022
  • Canadian Ethics Course for Life Insurance Agents, 2022

Availability

Full Time

References

References available upon request

Languages

English
Full Professional

Timeline

Store Manager

Rawal Agencies
01.2022 - 12.2022

Technician

CNC Catastrophe
11.2020 - 03.2021

Customer Service Associate

Shahjahanpur Law Firm
07.2019 - 12.2019

Diploma in Business Management -

Loyalist College

High School Graduate (Commerce Majors) -

Golden Flower Public School

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Jagroop Singh