Jagroop Kaur Garcha
Vancouver,BC
Summary
13+ years in Comprehensive Retail Management background leading all aspects of retail operations (e.g., P&L, merchandising, sales, customer service, inventory, personnel and payroll management). Hired and Developed many entry-level associates to leadership positions and quickly became one of the primary trainers of new store managers and associates across the company. Led startup and grand opening of two new Gap Factory Stores.
Overview
15
15
years of professional experience
Work History
General Manager
Banana Republic Tsawwassen Mills/ New Westminster
07.2022 - 07.2025
- Financial performance – derive profitable sales growth by analyzing results, making data-driven decisions, and managing the store’s budget and labor forecasts.
- Customer experience- lead the team to deliver a best-in-class customer experience, creating a positive and immersive shopping environment that builds lasting customer relationships.
- Talent Development – build a high- performing team by sourcing, selecting, and developing talent. Provide ongoing coaching, feedback, and training to enhance employee capabilities.
- Operational Excellence- overseas all aspects of store operations, including merchandising, product placement, and the execution of standard operating procedures and brand initiatives.
- Brand Vision – Serve as the direct link between the brand’s vision and its execution in the store, ensuring the store effectively communicates the brans’s lifestyle and story.
- Performed employee and team evaluations to identify opportunities for growth.
Assistant Sales Manager
Holt Renfrew Pacific Centre
06.2021 - 07.2022
- Sales and client development.
- Merchandise and operations- including leased businesses to ensure seamless customer experience.
- Associate Management- provide feedback on performance, assign tasks, help organize department events and meetings
- Leadership and culture- model leadership behaviour that promote open communication, trust and employee development.
General Manager
Gap Pacific Centre
01.2019 - 02.2020
- Set, Evaluated and Reached short term and long-term goals for store and staff.
- Served as a friendly, hardworking, punctual and enthusiastic Leader.
General Manager
Gap Oakridge centre
10.2017 - 01.2019
- Responsible for driving and maintaining top line sales of $7 million; overall store performance.
- Drove highest KPI’s within all stores in the district through training and maintaining top talent. (Conv. #1 , UPT #1 in district)
- Led and participated in Executive Leadership visits, giving insight into field strengths and opportunities.
Assistant Manager
Gap Oakridge Centre
02.2015 - 10.2017
- Worked with the store manager to efficiently and profitably operate high volume Gap store.
- Complete daily opening and closing functions involving revenue.
- Generate payroll on a weekly basis.
Logistics
Gap Oakridge Centre
02.2010 - 01.2015
- Provided exemplary customer service to all customers and staff.
- Responsible for opening and closing daily retail operations.
- Oversaw and handled the presentation of merchandise on store floor.
Education
Kinesiology
Langara College
Vancouver02-2011
Skills
Adaptability
Ability to Multitask
Ability to Work Under Pressure
Customer Service
Leadership and Teamwork
Complex Problem Solving
Self motivated
Active Listening
Result Oriented
Effective Communication
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Interests
Meditation
Volunteering
Travelling
Scuba-diving
Sky-diving,
Sports (Badminton, Cricket, Netball)
Running
Dancing
Timeline
General Manager
Banana Republic Tsawwassen Mills/ New Westminster
07.2022 - 07.2025
Assistant Sales Manager
Holt Renfrew Pacific Centre
06.2021 - 07.2022
General Manager
Gap Pacific Centre
01.2019 - 02.2020
General Manager
Gap Oakridge centre
10.2017 - 01.2019
Assistant Manager
Gap Oakridge Centre
02.2015 - 10.2017
Logistics
Gap Oakridge Centre
02.2010 - 01.2015
Kinesiology
Langara College
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