Jagroop Kaur
Brampton,ON
Summary
Customer Service Representative recognized for high productivity and task efficiency. Expertise in conflict resolution, time management, and communication enhances operational flow and customer satisfaction. Proficient in active listening and empathy, effectively navigating customer interactions to achieve positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LCBO
Brampton, ON
09.2021 - Current
- Supervise daily store operations by running shifts, coordinating staff coverage, and ensuring tasks are executed in line with LCBO service and compliance standards.
- Act as key support to store management by leading team briefings, resolving operational issues on the floor, and providing mentorship to new employees.
- Manage and receive shipments by unloading trucks, verifying deliveries, organizing stock, and ensuring inventory accuracy between the backroom and the sales floor.
- Execute daily stock movement, prepare outgoing loads, and maintain detailed inventory documentation to support replenishment, and minimize shrink.
- Place and track product orders through LCBO internal systems, using sales data and stock levels to ensure optimal inventory availability.
- Champion health, safety, and AGCO compliance through consistent enforcement of ID verification, Smart Serve protocols, and store cleanliness.
- Proactively resolve customer service concerns and internal workflow issues, supporting a safe, productive, and customer-focused retail environment.
Restaurant Manager
Tim Hortons
Caledon, ON
01.2021 - 07.2021
- Managing restaurant staff
- Creating a friendly and welcoming environment for both customers and staff
- Developing marketing strategies and implementing advertising, promotional campaigns, and planning events
- Overseeing the administrative aspects of a restaurant, or any other form of food service establishment.
- Monitoring and keeping track of service complaints and feedback from customers to ensure satisfaction with both food and service.
- Managing administrative operations.
- Developing a business network of vendors.
- Ensuring that health and food safety standards and regulations are followed, as well as the company’s security policies.
Assistant Store Manager
Tim Hortons
Kamloops, BC
09.2019 - 12.2020
- Hired, trained, and coached staff to ensure maximum performance within the store.
- Developed new and low-performing sales associates, educating them on sales methodologies as they applied to store offerings.
- Supported the sales floor by implementing process improvements.
- Led the Service Desk team in handling returns, exchanges, and complaints.
- Implemented new recruiting strategies to attract exceptional sales personnel.
Supervisor
Tim Hortons
Kamloops, BC
06.2019 - 09.2019
- Supervised cafeteria services during the allocated shift.
- Ensured the quality of production and food procurement requirements.
- Minimized waste through well-organized storage, inventory, and foodstuff utilization.
- Maintained food service areas in a hygienic and safe condition.
Receptionist/Administrative Assistant
Holiday Inn
, Surrey
04.2017 - 08.2018
- Greeting visitors, and accepting deliveries.
- Handling incoming calls and operating a switchboard
- Maintaining office directories.
- Handle all the customers problems
- Response all inquiries via phone calls and emails.
Team Member
Tim Hortons
, Surrey
05.2017 - 05.2018
- Greet customers, and take orders.
- Maintain a quick service speed.
- Keep the work area clean and free from spills, or other trash.
- Cook food items according to company procedures.
- Follow all safety and health regulations.
- Collect money, and account for all cash in the register at the end of the shift.
Warehouse Associate
Amazon.com
Burnaby, BC
01.2018 - 02.2018
- Accepting delivery of inventory.
- Counting and confirming inventory
- Inspecting inventory for damage and faults
- Communicating errors to relevant parties.
- Marking and labeling stock.
Customer Service Representative
Walmart
New Westminster, BC
10.2017 - 02.2018
- Answerd customer’s questions and addressed problems and complaints via phone or in person.
- Helped customers select products that best fit their personal needs.
- Followed up with customers to ensure their satisfaction.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
Cashier/Customer Service
Shell Gas station
Kitchener, ON
09.2016 - 03.2017
- Receive payment in exchange for filled gas.
- Make receipts and bills for customers.
- Price and shelf of incoming goods.
- Calculate the total payments received at the end of the day.
- Sell tickets to customers where necessary.
Education
Cambrian college - Travel and tourism hospitality
Cambrian college
12.2018
Kitchener, ON - Office administration
conestoga
Kitchener, ON04.2017
Skills
- Microsoft Office proficiency
- Email communication skills
- Spreadsheet expertise
- Team leadership
- Microsoft Office proficiency
- Email communication skills
- Spreadsheet expertise
- Team leadership
Certification
Restaurant Management certificate program March 2021 to May 2021 Smart Serve January 2019 to January 2019
Timeline
Customer Service Representative
LCBO
09.2021 - Current
Restaurant Manager
Tim Hortons
01.2021 - 07.2021
Assistant Store Manager
Tim Hortons
09.2019 - 12.2020
Supervisor
Tim Hortons
06.2019 - 09.2019
Warehouse Associate
Amazon.com
01.2018 - 02.2018
Customer Service Representative
Walmart
10.2017 - 02.2018
Team Member
Tim Hortons
05.2017 - 05.2018
Receptionist/Administrative Assistant
Holiday Inn
04.2017 - 08.2018
Cashier/Customer Service
Shell Gas station
09.2016 - 03.2017
Cambrian college - Travel and tourism hospitality
Cambrian college
Kitchener, ON - Office administration
conestoga