Jagroop Kaur
Stockton,CA
Summary
Dynamic professional with a proven track record at Amazon, enhancing operational efficiency and customer satisfaction. Skilled in packaging and labeling, coupled with exceptional team collaboration abilities. Achieved significant reductions in order processing time through effective coordination, demonstrating strong problem-solving and decision-making skills.
Warehouse professional committed to high standards and delivering results. Brings valuable experience in inventory management and logistics support, fostering reliable and adaptable team environment. Known for strong organizational skills and ability to meet changing demands efficiently.
Overview
12
12
years of professional experience
Work History
Warehouse Assistant
Amazon
08.2020 - Current
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
Receptionist
Star Dental Practice
07.2018 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
- Scheduled office meetings and client appointments for staff teams.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Resolve incoming calls concerning member's eligibility, benefits, provider information, monthly premium billing, clinical and pharmacy needs.
- Provide deductible and max out of pocket information and prior authorization requests .
Manager
Subway
03.2017 - 08.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Cashier
711 Gas Station
05.2013 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Ronald E Mcnair High School
Stockton, CA05-2010
Skills
- Time management
- Customer service
- Team collaboration
- Maintaining workplace safety
- Problem-solving
- Decision-making
- Documentation and reporting
- Paperwork processing
- System updating
- Verbal and written communication
- Customer relations
- Microsoft office
- Data evaluation
- Basic mathematics
- Document preparation
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Warehouse Assistant
Amazon
08.2020 - Current
Receptionist
Star Dental Practice
07.2018 - 02.2023
Manager
Subway
03.2017 - 08.2020
Cashier
711 Gas Station
05.2013 - 03.2017
High School Diploma -
Ronald E Mcnair High School
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